Quality Nurse Program Manager (RN) - Duke Raleigh Campus

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Raleigh Hospital, A Campus of Duke University Hospital

Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of Duke Healthas four hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.

The Quality Nurse Manager is an integral part of the quality-of-care team at Duke Raleigh Hospital. The role reports to the Duke Raleigh Chief Medical Officer but works in close collaboration with hospital quality leaders, including the Associate Chief Medical Officer of Quality. The role's primary responsibility is to lead Duke Raleigh quality improvement projects with a focus on heart failure and readmissions. They will continually monitor and analyze quality care metrics/data.

The Clinical Performance Improvement Associate conducts formal clinical and operational performance improvement engagements and consulting services with our clients. Creates strategies for clients engaging in improvement opportunities as determined by the client to achieve the identified benefits. Responsibilities include using change acceleration process tools to achieve our customers' goals and drive clinical and physician product adoption of identified solutions, implementing and building sustainment/control plans for solutions. Builds project approval and charters, works breakdown structures, schedules, dependencies, resource assignments. Tracks and analyzes task completion, risk/issues, and mitigation strategies. Reviews and interprets clinical data as relates to event reporting. Completes or manages appropriate report and dashboard documents and keeps stakeholders informed.

• Collaborate with members of the Duke Raleigh quality team to monitor metrics of hospital quality of care. Members of the Duke Raleigh Quality team include the Medical Director of Quality, nursing leaders, the Patient Safety team, Risk Managment, Infection prevention, patient/visitor relations, medical and surgical practice leaders, and other hospital leaders.
• Collaborate with health system and other entity quality leaders to share learnings and approaches regarding quality monitoring and improvement
• Develop and lead specific quality improvement projects to address clinical care opportunities among hospital care teams
• Create, monitor, and share data resources which pertain to the ongoing maintenance of hospital quality of care.
• Provide specific data and project reports as needed for the quality team and for the clinical care teams in support of their quality improvement initiatives
• Organize and facilitate quality-related meetings. Generate meeting minutes when needed.
• Participate in the Quality/Safety Tier 2 huddle under the direction of the Medical Director of Quality
• Help draft and edit periodic quality reports for system leadership
• Otherwise support all other efforts to support the quality of care at Duke Raleigh

BSN Required.

Minimum of three (3+) years of appropriate clinical experience.

One year experience in hospital administration, performance improvement or process engineering in a healthcare environment is strongly preferred.

Current or compact RN licensure in the state of North Carolina required.

BLS required.

• Experience in leading quality improvement initiatives
• Lean management familiarity and training
• Data analytic skills to include Excel, control charts, etc
• Strong interpersonal and presentation communication skills
• Successful, data driven track record in redesign and/or implementation efforts in the areas of clinical performance improvement.
• Demonstrated ability to partner with medical staff leaders, such as a physician advisor or the Chief Medical Officer.
• Demonstrated ability to effect change through team structures and achieve measurable outcomes.
• Demonstrated experience influencing, managing and coaching in a matrixed organization that includes many learners, including nurses, care managers, caregiver and consumers.
• Proficient in Excel, Word, and PowerPoint skills and ability to independently produce documents or aptitude to develop this level of skill within a defined period of time.
• Flexible, positive, clear interpersonal and communication skills with ability to facilitate the exchange of information within clients and the organization.
• Analytical skills related to independently interpreting, preparing and analyzing data, LOS information, comparisons with relevant federal and/or other performance based data.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.