Access Team Lead

Job Description:

ESSENTIAL JOB FUNCTIONS

• Demonstrating high-level customer service skills, professional etiquette, and service excellence, provides telephone screening for individuals who utilize SCS Access.
• Determines client eligibility for services and verifies insurance coverage or provides information on sliding scale options when applicable.
• Obtains all information effectively and efficiently (i.e., demographic, and clinical information) and records accurate documentation in the electronic database.
• Demonstrates knowledge and competency in effective triage and intervention, ensuring that appropriate referrals are provided, and follow-up is made to verify that connection.
• Supports key performance indicator (KPIs) record management keeping intended to track program outcomes, identify trends, and support data-driven decision-making as assigned.
• Effective routes/ transitions to CIC/Crisis team and/or identified program needs as appropriate.
• Maintains staff work schedules, including requests for time off.
• Assists with initial and ongoing training needs of the team.
• Attend, participate, and be available to lead team meetings as required.
• Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large.
• Ensures compliance with all defined organization and Access standards.
• Adheres to all department and organization requirements as defined. (i.e.- completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.)
• Must be reasonably available to respond to emergency coverage needs.
• Utilizing operating systems to perform essential job functions, ex. Microsoft Office.
• Performs other duties as assigned.

EDUCATION

• Bachelor's degree in Psychology, Social Services, Human Behavior Services or a related field of study required.
• Master's degree in Psychology, Social Services, Human Behavior Services or a related field of study preferred.

EXPERIENCE

• Two plus years of experience in a health care customer service or call center setting; Two plus years of experience in a health care customer service or call center setting environment acting as a supervisor preferred.
• Crisis counseling experience preferred.
• Customer Relationship Software (CRM); Microsoft 365/Teams/Cloud based software phone system (Example: Zoom Phone Now); Electronic Health Record (preferably Netsmart myAvatar) preferred.
• Highly effective listening, retention, communication, and relay of essential information skills in a supportive, responsive, client and service focused environment are essential.

REQUIREMENTS

• Reliable, high speed internet connection. In circumstances in which the high-speed internet fails, working onsite is required.

Time Type:

We continually help our community and employees flourish... one life at a time. As a Seven Counties Services employee there are many benefits to enjoy. Below are just some of the great benefits you might be eligible for with Seven Counties Services.

• Health & Wellness
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Account
  • Health Savings Account
  • Short Term Disability
  • Long Term Disability - Company Paid

• Financial Wellbeing
  • Competitive Compensation Packages
  • Life Insurance - Company Paid
  • Accidental Death & Dismemberment Insurance - Company Paid
  • 403b Retirement Plan with Company Funded Matching
  • Retirement and Financial Planning Services

• Career Development and Growth
  • Tuition Assistance Plans
  • Loan Forgiveness options through federal programs (National Health Service Corps & Public Service Loan Forgiveness)
  • Student Loan Repayment Assistance
  • Clinical Supervision toward licensure and reimbursement for certain license applications
  • At Seven Counties Services training is one of our highest priorities. We provide company paid professional training for various skills, certifications, and continuing education
  • Opportunities for growth and movement - We encourage our employees to consider new growth opportunities with us
  • Leadership Academy for our rising stars, supervisors, and leaders
  • Seven Counties Services and Center for Clinical Excellence provide staff with industry best practices and processes

• Work Life Balance
  • Paid Time Off - Generous PTO for Vacations, Illness, Personal Days, Etc. (10 Paid Holidays)
  • Flexible Work Schedules to promote a Healthy Work Life Balance
  • Employee Assistance Program - assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being