ServiceNow Developer

• Serve as the primary technical point of contact for the ServiceNow platform, providing Tier3 support and collaborating with Tier1/2 teams for escalation.

• Monitor appropriate ITSM queues for incidents, requests, and demands; reprioritize tickets and ensure timely, firsttouch resolution.

• Track platform performance metrics, troubleshoot defects, and communicate remediation plans to stakeholders.

• Gather and translate requirements into technical specifications; build data models, forms, flows, and UX components using AppEngine Studio, Flow Designer, and UIBuilder.

• Configure and extend ITSMProfessional, ITOMDiscovery / Service Mapping, and SPM modules to deliver secure, highvalue workflows.

• Implement ImpactBase dashboards and other analytics to quantify platform ROI and guide adoption.

• Craft intuitive experiences with NextExperience UI and WorkspaceBuilder; create custom components and templates for agents and stakeholders.

• Design and maintain integrations and automation via IntegrationHubStarter, MIDServers, REST/SOAP APIs, Azure DevOps, and GitHubActions.

• Configure AISearch Starter, PredictiveIntelligence, and GenAI for VirtualAgent to increase automation and selfservice adoption.

• Develop automated test suites with the AutomatedTestFramework (ATF) and manage CI/CD pipelines to ensure regressionfree releases across DEV, TEST, and PROD.

• Enforce secure coding standards, ACLs, and dataprivacy controls; oversee patching, cloning, and upgrades in compliance with HIPAA, NIST, and HITRUST.

• Produce solution diagrams, runbooks, and knowledge articles; mentor junior developers and present feature adoption roadmaps.

• Communicate goals to fellow staff members.

• Demonstrate measurable goal achievement.

• Maintain department policies and procedures.

• Include requirements and guidelines from external agencies (i.e., Joint Commission, State of Wisconsin).

• Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.

• Demonstrate acceptance and training of student interns in the department, as directed.

• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.

• Communicate with all individuals in a positive and professional manner.

• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.

• Comply with the hospital's policies and procedures, including human resources, infection control, and employee health policies and programs.

• Project a professional image by wearing appropriate, professional attire.

Additional Job Description:

• Position requires walking, sitting and standing. Lifting is moderate; must be capable of lifting a minimum of forty (40) pounds. Reaching, handling, grasping and manual dexterity are necessary to operate various equipment.

• Verbal and hearing ability are required to interact with staff, consultants, patients and family members of patients. Numerical ability is required to maintain records and operate a computer.

• Tact is required to interact effectively with employees and professional staff. Logical thinking and discretion are required to make decisions in initiating and implementing policies and procedures and standards.

• Must be able to read and communicate through written, verbal and auditory skills and abilities.

• Must be physically/mentally able to perform job duties as verified by a physical exam by a licensed physician, per post-employment physical.

• Bachelor's degree in computer science, information systems, business administration or related field required.

• 5+ years of handson ServiceNow development with primary ownership of ITSMProfessional and ITOMDiscovery in a multiinstance architecture; healthcare experience preferred.

• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required.

• Certified Implementation Specialist (CIS) in both ITSM and ITOM-Discovery preferred.

• At least one of the following preferred: CISProject Portfolio Management (PPM/SPM), CISService Mapping, Certified Application Portfolio Management (APM), Certified IntegrationHub and Automation specialist, MicroCertifications in AISearch, PredictiveIntelligence, and Impact.

• Demonstrated expertise with SPM, ImpactBase, IntegrationHub, and AISearch/Tools configuration and adoption.

• Strong proficiency with UIBuilder/WorkspaceBuilder, FlowDesigner, AppEngineStudio, ATF, Gitbased source control, and CI/CD pipelines (GitHub Actions or Azure DevOps).

• Proficiency with JavaScript/TypeScript, HTML5, and CSS/SCSS; familiarity with modern frontend frameworks and Now Components.

• ITIL4 Foundation or ITIL4 Managing Professional certification preferred.

• Exceptional analytical, communication, customer service, and stakeholdermanagement skills; proven ability to deliver secure, performant solutions.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)