Sr. Manager, Business Continuity & Crisis Management

The Senior Manager of Business Continuity and Crisis Management is responsible for strategic development, implementation and continuous improvement of the organization's Business Continuity (BC), Disaster Readiness (DR), and Crisis Management (CM) programs. This role provides leadership across departments to ensure enterprise-wide preparedness, resilience, and effective response to operational disruptions, critical incidents, and major crises.

This role is eligible for our Flex persona with in-office expectations for our Hingham, MA office.

Essential Responsibilities

• Lead the enterprise-wide business continuity and crisis management programs, ensuring alignment with industry standards.
• Develop and implement program frameworks, policies and governance structures.
• Lead and participate in various cross functional key initiatives and workgroups.
• Develop and facilitate crisis simulations, tabletop exercises, and after-action reviews for all levels of the organization.
• Develop and deliver training programs to increase organizational resilience and readiness.
• Monitor key performance indicators and prepare reports for executive leadership.
• Identify opportunities for strategic improvement or mitigation of business interruption and other risks caused by business, regulatory, or industry-specific change initiatives.
• Deliver strategic plans and roadmaps to all levels of the organization, including the C-suite, with dashboards and metric reporting to provide visibility into the Company's resiliency.
• Through systematic coordination and execution, this role will prioritize the roadmap and elevate resource needs to improve recovery time and ensure the resiliency of the business. Additionally, this person will support incident management activities during disruptive events as needed.
• Supervise direct reports, vendors, or cross-functional team members as needed.
• Capability to pivot and adjust rapidly based on corporate priorities in a fast-paced environment
• Perform other duties as assigned or required in support of organizational resilience and crisis preparedness.

Required Qualifications

• Five years of experience in the business continuity and/or crisis management fields
• Five years of management experience overseeing programs and personnel
• Demonstrated analytical and communication skills
• Should be available on a 24/7 basis to meet business needs.
  

Preferred Qualifications

• Professional certification within the business continuity/disaster recovery industry (i.e., Certified Business Continuity Professional, BCI, etc.)

• Certification in a related field - Emergency notification system (ENS), business resiliency, and crisis management tool administration experience
• Healthcare insurance experience a plus
• Bachelor's degree preferred

High school degree or equivalent required unless otherwise noted above

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that theconfidence gapandimposter syndromecan prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting ourCompany Culturepage. If this sounds like something you'd like to be a part of, we'd love to hear from you. You can also join ourTalent Communityto stay "in the know" on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.