CORP - 3rd Party IT Administrator Job

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The 3rd Party IT Administrator will manage and optimize the organization's third-party applications, including serving as a secondary administrator for the Coupa platform. The ideal candidate will oversee the end-to-end administration of various third-party applications, ensuring seamless integration, user satisfaction, and compliance with company standards. This role requires technical expertise, business acumen, and excellent communication skills to support users and drive process improvements.

System Administration

• Serve as the primary administrator and subject matter expert for applications supported by the IT third-party team.
• Manage system updates, integrations, and enhancements in collaboration with IT and third-party support.
• Serve as the secondary administrator for the Coupa P2P platform, assisting with configuration, maintenance, and support.
• Configure and maintain Coupa modules, including Procurement, Invoicing, and Coupa Pay.
• Monitor system performance and troubleshoot issues promptly.

Process Management

• Oversee the end-to-end administration of third-party applications, ensuring compliance with company policies and regulatory requirements including P2P and other financial processes.
• Develop and maintain standard operating procedures (SOPs) for system use and administration processes.
• Identify process inefficiencies and recommend solutions for optimization.
• Support change management initiatives related to third-party applications and accounts payable processes.
• Coordinate and perform testing during upgrade cycles.

User Support & Training

• Provide support to internal stakeholders and suppliers for system-related inquiries and issues.
• Conduct training sessions and create documentation to ensure effective use of third-party applications.
• Act as a liaison between technical teams and business users to translate requirements and resolve issues.
• Escalate performance and functional issues with third-party vendor support.

Reporting and Analytics:

• Generate and analyze reports to track key performance indicators (KPIs) for third-party applications.
• Provide insights and recommendations to stakeholders based on system data and trends.

General Support:

• Support administrative responsibilities for other financial systems as needed
• Assist third party vendor(s) in troubleshooting user application issues and requests

EDUCATION AND QUALIFICATIONS REQUIRED

• Bachelor's degree in Business Administration, Finance, Information Systems, or a related field.
• 3+ years of experience working with Coupa or similar P2P systems.
• 3+ years supporting Accounting/Finance related platforms
• Experience with procurement, accounts payable, or financial operations is preferred.

Skills:

• Strong knowledge of Coupa modules and system configuration.
• Familiarity with P2P workflows, procurement policies, and financial compliance.
• Proficiency in data analysis and reporting tools.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and interpersonal skills, with the ability to work across departments.

Technical Skills:

• Understanding of integration methods between Coupa and ERP systems (e.g. MS GP, Blackline, etc.).
• Basic knowledge of API connections and file exchanges (CSV, XML).
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).

Other Requirements:

• Satisfactory completion of criminal background check, meeting requirements set forth by the company as well as TSA (as required by location)
• Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call
• Minimum of 18 years of age
• Must maintain a valid driver's license and acceptable driving record