Accounts Receivable Specialist

In the maritime industry, where colossal ships dock, and millions of tons of cargo are moved with precision, it takes teams of dedicated individuals to keep global trade in motion. Working in this dynamic sector means that you play a part in ensuring the pulse of commerce never skips a beat, all while driving the future of supply chain logistics and marine terminal operations.

Dive into a career where your talents make an impact and help us steer the future of this vital sector. Every job function in our organization, whether it's on the docks or behind the scenes in administrative roles, finance, payroll, or IT, has a significant impact on the national economy and critical supply chain operations. Where the pulse of global trade meets the precision of maritime excellence, at Ports America, we don't just move cargo; we drive the nation's economic engine!

Summary: Analyzes new and existing customers' credit worthiness and assigns and monitors credit limits. Communicates Ports America credit policies to internal and external customers and ensures that policies are followed. Leads collection efforts and determines course of action for delinquent accounts. Supports the Credit Director with weekly and monthly reporting activities and various projects as required. This position typically requires 2 to 4 years relevant experience. The position also requires strong collection skills, advanced analytical skills, leadership skills, excellent communication skills, and the ability to work as part of a team.

Essential Duties:

• Organize, prioritize, and execute the collection process to ensure payment of customer invoices within terms and to ensure BU Cash Flow requirements are met.
• Monitor customer accounts and communicate with customers via email and phone as necessary to ensure timely payments, while maintaining a high level of professionalism and attention to customer service.
• Elevate and communicate potential payment problems to the Credit Director and Ports America Account Owners, including Business Unit, as necessary to facilitate timely payments.
• Accurately report all customer account status and collection results on a weekly and monthly basis, consistent with guidelines established by the Credit Director.
• Coordinate activities with the Cash Applications group to ensure timely application of cash receipts and minimize unapplied cash.
• Coordinate activities with the Billing Department to ensure timely resolution of billing errors and disputes.
• Assess collectability of all customer invoices to ensure the completeness of the company's bad debt reserve and timely write-off of uncollectible invoices. Refer accounts to third party collectors where necessary.
• Analyze new and existing customer accounts for credit worthiness and assign and monitor compliance with credit limits.
• Communicate and enforce Ports America credit policy.
• Perform other duties as assigned.

Minimum Requirements (Education, Experience, Certifications):

• Bachelor's degree in Business or related field is desired
• 2+ years of experience in commercial credit is desired.

Preferred Qualifications:

• Intermediate Excel skills are required
• Oracle experience is highly desired.
• Strong leadership skills are required.
• Ability to work as part of a team is required.
• Advanced analytical and problem-solving skills are required.
• Strong customer service skills (both verbal and written) are required.
• Ability to multi-task and balance competing priorities in a fast paced, dynamic environment.
• A flexible work-style that adapts to changing priorities based on the needs of the business and a willingness to assist credit team members.
• Ability to understand complex business processes and systems used in the commercial transportation industry or similar field.

Working Conditions:

• Hybrid office environment with occasional travel.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.