Tech Project Manager, Implementation & Security (Remote)

Summary:

The candidate must be comfortable working with a mixed onshore and offshore team, as well as in both technical and business environments. They must possess a "can-do" attitude, have excellent written and verbal communication skills, be able to interact effectively with customers, and work collaboratively in a cross-functional environment with minimal supervision.

The position primarily operates during regular business hours; however, occasional evening and weekend work may be required for maintenance and support operations and to support high-severity issue escalations.

Location: Remote-based position can be based anywhere in US or UK.

About the Role:

In this opportunity as Technical Project Manager for Case Center's Implementation Delivery and Security Compliance, you will:

• Work with cross-functional technical projects from initiation through delivery, as well as with existing customers.

• Coordinate with multiple stakeholders, including Thomson Reuters' Service Delivery/Operations, Product Technology, business, and customers

• Leverage tooling (e.g., Azure Monitor, Log Analytics) to provide service delivery tracking and ongoing reporting based on customer SLAs.

• Manage audit reviews of environment setup and configuration to ensure they meet technology standards, contractual obligations, and monitoring requirements.

• Partner across various teams to manage and track troubleshooting, incident fixes, client-reported issues, and actively monitor and communicate progress internally and with external customers.

• Manage recurring testing and validation of disaster recovery, business continuity plan, and penetration testing.

• Monitor cloud costs across customer and internal environments.

• Research and provide recommendations for cost optimizations and efficiencies.

• Support, track, and manage security compliance (currently SOC2 type 2, ISO 27001, Cyber Essentials, Cyber Essentials Plus, and PCI SAQ-D) and required processes for certifications.

• Keep current and comply with TR corporate security policies (cloud, data, etc.) as well as industry trends.

• Provide technical knowledge and support for customer inquiries, sales engagement (e.g., RFP responses), and contracting teams.

• Must be willing and able to pass customer-required background screening and security checks/tests (e.g., CJIS and/or UK SC Level Security Check, criminal background check, identity verification)

• Travel required as needed (10%).

• The above duties are typical of those required for this position. This list is not to be construed as all-inclusive. Other duties may be required or assigned.

About You:

• Bachelor's Degree in a related field. 5+ years of Technical Project Management experience and 3+ years of experience with security compliance.

• Ability to interact professionally with a diverse group, including executives, managers, subject matter experts, and external customers.

• Knowledge of Microsoft Azure (or equivalent) cloud platform and understanding of infrastructure components and services such as application gateways, web application firewalls, service bus, and storage accounts.

• Knowledge of monitoring and security tools such as Azure Monitor, Log Analytics, Defender, and Network Watcher.

• Familiarity with and ability to understand, manage, and enforce security policies (e.g., SOC2 type 2, ISP 27001, PCI).

• Highly organized with planning, problem-solving, troubleshooting, prioritization, time management, risk management, escalation, and analytical skills.

• Responsible and motivated with the ability to work well in a fast-paced environment in an independent manner.

• Ability to work effectively under pressure in a demanding environment.

• Possess the ability to communicate complex information clearly and concisely, along with excellent written and verbal communication skills.

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