Deposit Servicing Analyst

Join Us in Making an Impact

At OneAZ Credit Union, our success is measured only by yours. We're here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters-you've found it!

Who You Are

You're impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let's build something great together.

What You'll Do

This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

The Deposit Servicing Analyst provides service and guidance to members, branches, and internal departments with routine to moderately complex inquiries related to deposit account escheatment's, tax reporting and payments, and other Deposit Servicing tasks. This individual has an in-depth knowledge of laws and regulations relating to these processes and is considered a subject matter expert. The Deposit Servicing Analyst advocates for the member and assists in the design of work processes, documents instructions, and job aids.

• Supports members by responding to inquiries and requests through the phone queue, email, fax requests, and online help desks.
• Assists users (members and associates) by providing information and guidance on any task or process related to IRA's, legal documents, escheatment, tax forms, and deceased accounts.
• Assists with IRA account administration, including maintaining member IRA information and transactions.
• Support processing IRA account death claims and beneficiary payouts.
• Reviews tax reporting documents.
• Balances federal tax withholding reports on a daily basis and at year-end for IRS form 945.
• Performs annual account escheatment process for all states.
• Supports quality control review of all IRA transaction forms processed by branch associates.
• Partners with Education and Training department to support Member Experience Training.
• Maintains and updates procedures.
• Provides assistance and information to members and associates to process death claims.
• Works with account beneficiaries, legal counsel, personal representations of estates, and successor trustees in completing death claim paperwork and payouts.
• Maintains files and tracks pending death claims.
• Reviews legal documents submitted from branch associates and departments for acceptance, including power of attorneys, irrevocable trusts, death claims, conservatorships, estates, representative payee/veteran payee, IRA investments opened under trusts, business documents.
• Performs quality control and audit tasks on the legal documents accepted on deposit accounts.
• Communicates and escalates exceptions found in audits to resolve.
• Acts as a backup for levies, garnishments, and subpoenas.
• Manages the yearly escheatment process adhering to each state's unclaimed property rules and statutes, remaining current on state legislative changes and updating credit union records accordingly.
• Creates year-end 1099 MISC, 1099 C, 1099 A forms and uploads forms to the IRS.
• Responds to IRS B and P notices and remains familiar with IRS Publication 1281.
• Performs W-9 form administration and ITIN member administration.
• Functions as subject matter expert for all department tasks.
• Assists in designing and implementing quality control processes and testing.
• Participates on department and enterprise project teams, making presentations and acting as project lead.
• Analyzes department data to identify trends and opportunities, making recommendations to address opportunities.
• Performs document administration and management tasks to file, safekeep, image, and audit credit union documents.
• Identifies and completes maintenance needed to repair exceptions discovered during quality audits.
• Reviews documents for scanning and indexing, and verifies documents including legal documents, IRA forms, and death claims.
• Completes courses, reads business journals and newsletters, and maintains network of contacts to maintain and expand knowledge and expertise in areas of focus.

What You Bring

• High School Diploma Required
• Associate's Degree Preferred
• 3 to 5 years of similar or related experience. and/or training; or equivalent combination of education and experience in a financial institution environment. Required
• Strong written/verbal communication, prioritization, organization, attention-to-detail, accuracy, decision-making, and teamwork skills. (High proficiency)
• Knowledge of banking regulatory requirements and risk operations. (Medium proficiency)
• Proficient with Office Suite software (e.g., Microsoft Word, Excel, Outlook). (Medium proficiency)
• Knowledge of IRS rules and regulations for IRAs, tax reporting, and escheatment. (High proficiency)
• Ability to read and understand state and regulatory statutes and court documents (e.g., trusts, Power of Attorney (POA), estate, conservatorship, representative payee accounts, levies, garnishments, and subpoenas). (High proficiency)
• A passion for people, innovation, and growth.