New

Lodging Front Desk Agent - 25-26 Winter Season

Schweitzer Mountain
parental leave, paid time off, flex time, 401(k)
United States, Washington, Spokane
Aug 15, 2025
Seasonal (Seasonal) Thanks for your interest in Schweitzer! We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of inclusivity, respect, and fun! With our master plan as our guide to the future, we're collectively channeling to grow thoughtfully, charting a course of enhancing mountain accessibility and village vibrancy. We look forward to learning more about you and how you can be a part of the Schweitzer difference! PERKS & BENEFITS: Free Ikon Pass for all eligible employees Additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts Employee housing available in Sandpoint area Onsite employee childcare available (limited space) Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge Generous discounts on outdoor gear, apparel, food, lodging, etc. Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees 401k plan with generous employer match Paid parental leave of up to 6 weeks for eligible employees Discounts available for equipment rentals (based on availability), retail, food, lodging, and more Pro-deal pricing on equipment from top outdoor brands Bereavement pay Employee transportation available Discounted tuition with partner online university for all Alterra Mountain Company employees to further education Employment Status: Full Time or Part Time Seasonal Wage Range: $16.00 to 17.50/hour Minimum Age: 18 Background Check Required: No Driver Verification Required: No Position Summary: The Front Desk Associate serves as the first point of contact for guests, providing a warm and welcoming experience. Responsibilities include greeting guests, handling inquiries and complaints, promoting resort amenities through suggestive selling, and efficiently managing reservations and check-in/check-out procedures. The role involves operating office equipment, processing payments, maintaining security protocols, and completing necessary administrative tasks. Flexibility is required for varied shifts, including mornings, evenings, weekends, and holidays. Essential Functions and Major Responsibilities: Greet guests face to face as well as via phone Operate the phone switchboard, transferring calls and responding to inquires Use computer system to check guests in/out and assist with making reservations Accurately and efficiently collect revenues from room rentals and other purchases. Provide directions and activity suggestions Utilize systems such as SMS/Onity/Lynx for front desk operations Provide security for guests by controlling room keys Verify cash banks, making safe cash drops, preparing cash reports, and processing credit card verification procedures. Secondary Responsibilities: Assist guests with luggage Housekeeping room turnovers Other duties as assigned Specific Job Skills: License/Certifications - Drivers license preferred Technical - Basic computer skills necessary. Will use systems such as SMS, Onity and Lynx. Also will utilize Microsoft Office programs such as Excel and Word. Physical Capabilities - Some lifting required ~25+lbs, standing for long periods of time (up to 10 hours) Additional - Ability to maintain a calm demeanor even while receiving guest complaints Education/Related Experience: Minimum education required - High school diploma/GED preferred Minimum time in related position - Preferred one year in customer service position