Solutions Engineer

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.

Job overview:

Omada Health is seeking a new member of the Solutions Engineering team to facilitate technical integrations with Omada's customers and partners. The Solutions Engineering team supports both customer-facing and engineering teams with product prioritization and strategy to help Omada improve its systems as well as technical planning for individual integrations.

The team's primary goal is to improve Omada's ability to onboard and support customers and strategic alliance partners. A member of the Solutions Engineering team is an expert in Omada's internal systems and works with customer-facing teams to guide customers through those systems and problem solve through challenges. Leveraging their creative vision, the Solutions Engineering team can work directly with business partners to strategically enable the product and build out internal and external integration strategies at scale. The team pays attention to both external and internal needs so that they can work with commercial, support, compliance, operations, product, and engineering teams to improve Omada's systems and processes.

To achieve the above goal, a Solutions Engineer will be responsible for educating internal teams about Omada's business systems, helping determine the specific requirements of integrations, advising on direction to meet internal and external requirements, and working closely with Omada's product and engineering teams to develop scalable solutions.

Key Responsibilities:

• Collaboration: Work closely with commercial teams to understand customer requirements and advise internal teams on best ways to meet operational goals given system capabilities.
• Client Engagement: Participate in customer meetings to present and discuss the technical aspects of proposed solutions.
• Solution Design: Develop solutions that align with customer needs, taking into account their timeframes and budgets.
• Simplification: Explain complex technical issues to non-technical stakeholders in an accessible and understandable manner.
• Cross-Functional Coordination: Collaborate with engineering, product management, and commercial teams to ensure proposed solutions meet customer requirements and timelines.
• Customization: Adapt product and service offerings to create integrated solutions for clients.
• Implementation Support: Serve as the technical point of contact internally and externally throughout an implementation and be accountable for the technical success of a new implementation.
• Education: Train and educate cross-functional teams on Omada's business systems.

Qualifications:

• Over 5 years of experience managing complex projects and technical implementations.
• More than 3 years in a client-facing role.
• Proven experience interfacing with engineering and product teams.
• Ability to engage with all levels of an organization, including executive, technical, marketing, and product teams.
• Strong communication and presentation skills, capable of explaining technical concepts to non-technical audiences.
• Familiarity with technical implementations and how they align with business objectives.
• Proactive attitude towards risk management and escalation.
• Exceptional problem-solving and analytical capabilities.
• Ability to work both independently and collaboratively within a team.
• Capacity to develop an in-depth understanding of end-to-end systems and data flows.
• Hands-on experience in designing and implementing technical solutions.
• Ability to balance day-to-day tasks with long-term priorities.
• Passion for process improvement and documentation.
• Foundational knowledge of SQL.
• Proficiency in Google Docs, PowerPoint, Excel, and CSV files.

Benefits:

• Competitive salary with generous annual cash bonus
• Equity grants
• Remote first work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Cultivate Trust. We actively cultivate trust through attentive listening and supporting one another. We respectfully provide and are open to receiving candid feedback.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we're not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada's progress above team or individual. We have fun as we get stuff done, and we celebrate together.
• Remember Why We're Here. We push through the challenges of changing health care because we know the destination is worth it.

About Omada Health: Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. Omada's multi-condition platform treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management. With insights from connected devices and AI-supported tools, Omada care teams deliver care that is rooted in evidence and unique to every member, unlocking results at scale. With more than a decade of experience and data, and 29 peer-reviewed publications showcasing clinical and economic proof points, Omada's approach is designed to improve health outcomes and contain costs. Our customers include health plans, pharmacy benefit managers, health systems, and employers ranging from small businesses to Fortune 500s. At Omada, we aim to inspire and empower people to make lasting health changes on their own terms. For more information, visit: https://www.omadahealth.com/

Omada is thrilled to share that we've been certified as a Great Place to Work! Please click here for more information.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of salary ranges for this role in the following geographies:

California, New York State and Washington State Base Compensation Ranges: $128,800 - $161,000*, Colorado Base Compensation Ranges: $123,200 - $154,000*. Other states may vary.

This role is also eligible for participation in annual cash bonus and equity grants.

*The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.

Please click here for more information on our Candidate Privacy Notice.