Director, Peoples Services Business Operations (Fixed Term)

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life.

Discover what our 29,000 employees, across 110 countries already know.

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.

Job Responsibilities

About the Role

This role is accountable for building and optimizing operational governance, planning, and processes to optimize and enable performance across global HR service delivery and People Services org. The ideal candidate will bring a balance of strategic thinking and operational rigor, ensuring that People Services (the global delivery engine for HR services) operates as an integrated, efficient, and customer-centric organization.

Key Responsibilities

Strategic Planning & Governance

• Own the global governance framework for People Services, ensuring clear accountability, escalation protocols, and decision-making structures.

• Partner with HR leadership and COEs to align People Services strategy with business priorities and transformation objectives.

• Lead annual and long-range process planning for the People Services function, including service delivery goals, process standardization, and scalability initiatives.

Demand Management & Operational Performance

• Oversee the intake, evaluation, and prioritization of new service requests, balancing complexity, impact, and resource availability.

• Facilitate prioritization and alignment discussions with HR leaders and governance bodies to drive effective decision making and to ensure demand aligns with enterprise initiatives.

• Provide transparency to the organization through dashboards and reporting on pipeline, performance, and outcomes.

Operational Excellence & Continuous Improvement

• Champion a culture of continuous improvement across global People Services teams.

• Drive global HR process design and standardization, ensuring scalability, consistency, and seamless integration of technology while enabling automation, digitization, and self-service.

• Monitoring and reporting adoption of tiered delivery models, ensuring scalability and efficiency.

• Leverage data analytics and KPIs to identify performance trends, root causes, and improvement opportunities.

Integration & Change Leadership

• Serve as a key leader in integrating People Services operations into acquisitions, driving governance, resource alignment, and system harmonization.

• Lead change management for major process, technology, or organizational changes impacting People Services, ensuring adoption and stakeholder engagement in alignment with ETO and OEC Syneos wide initiatives, goals, and strategies.

Resource & Financial Stewardship

• Lead resource and capacity planning for global People Services operations.

• Manage budgeting and cost optimization efforts, ensuring financial discipline and scalability.

• Working in partnership with overall People Services departments and wider HR vendor management to enable governance for vendor management, technology investment, and capability building.

Stakeholder Engagement & Influence

• Act as a strategic advisor to HR leadership, providing insights on service performance, risk, and operational priorities.

• Foster a strong partnership model between People Services, HRBPs, COEs, and business stakeholders.

• Drive communication and engagement strategies that reinforce service value and promote customer-centricity.

Requirements & Qualifications

• Open to a 12-month fixed contract position requiring a hybrid work schedule.

• 10+ years in HR operations, shared services, or service delivery environments.

• Proven experience leading governance, planning, and performance functions in a global shared services or GBS context.

• Strong understanding of tiered HR service delivery models.

• Expertise in process improvement methodologies (LEAN, Six Sigma preferred).

• Strong analytical mindset with experience in service reporting and data visualization tools.

• Excellent communication and stakeholder management skills across global time zones and cultures.

• Experience in managing budgeting, demand planning, or capacity management.

• Experience in leading change management initiatives across functions, globally.

• Experience working in a fast-paced transformation environment, standing up processes, governance, setting standards and enabling change.

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Salary Range:

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.