Workplace Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Workplace Manager is responsible for leading day-to-day facilities management operations at their assigned Stripe location, ensuring exceptional workplace experiences that support productivity, collaboration, and employee satisfaction. This role serves as the primary on-site leader coordinating all workplace services while maintaining Stripe's workplace standards and culture.

Your day-to-day tasks will include:

• Oversee all aspects of facility operations including maintenance, engineering services, workplace experience, and vendor management
• Lead and develop on-site teams including Workplace Coordinators, Guest Services Ambassadors, and technical staff
• Serve as the primary point of contact for Stripe's local leadership team on all workplace and facilities matters
• Implement site-specific workplace strategies aligned with Stripe's global standards and local requirements
• Manage site budgets and financial performance, identifying opportunities for cost optimization
• Ensure compliance with local building codes, health and safety regulations, and corporate policies
• Coordinate workplace projects including small renovations, furniture reconfigurations, and space planning
• Develop and maintain strong relationships with building management, vendors, and service providers
• Oversee the resolution of workplace issues through effective service request management
• Lead continuous improvement initiatives to enhance workplace experience and operational efficiency
• Coordinate special events, meetings, and workplace activities to support Stripe's culture
• Prepare regular reports on site performance, occupancy metrics, and service delivery KPIs
• Other duties as assigned

Working Environment

This role is based on-site at the designated Stripe location, requiring regular presence to oversee operations and respond to workplace needs. The position involves walking throughout the facility daily, inspecting building systems, and addressing physical aspects of the workplace. Some evening or weekend work may be required during special events or maintenance activities. The Workplace Manager operates in a dynamic, collaborative environment that values innovation, employee experience, and operational excellence.

Desired experience and technical skills

Required

• 5+ years of experience in facilities management or workplace services
• 3+ years of supervisory experience leading facility teams
• Strong knowledge of building systems, maintenance practices, and workplace operations
• Experience managing vendor relationships and service contracts
• Proficiency in facilities management software and Microsoft Office suite
• Excellent communication and interpersonal skills
• Proven problem-solving abilities and attention to detail
• Customer service mindset with a focus on enhancing employee experience

Preferred

• Bachelor's degree in Facilities Management, Business Administration, or related field
• Professional certification such as FMP, CFM, or related credential
• Experience working in technology industry environments
• Knowledge of workplace experience best practices and trends
• Experience managing facilities in similar-sized corporate environments
• Project management skills and experience leading small to medium workplace projects
• Experience with IWMS systems and workplace technology platforms
• Understanding of sustainability practices in facilities management
• Knowledge of local regulations specific to the site location
• G-Suite proficiency

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.