ServiceNow User Experience (UX) Lead

Genesis10 is currently seeking a User Experience (UX) Lead for a 6 month contract to hire position with our client out of Minneapolis, MN. Hybrid role

Summary:

In this position, you will serve as the subject matter expert and lead for all things related to UI/UX within our client's ServiceNow environment. You'll be responsible for establishing the core principles, standards, and policies for user experience across all modules, ensuring a consistent and intuitive experience for everyone.

Key Responsibilities:

• Lead the integration of UX design principles throughout the ServiceNow development lifecycle, from initial concept to deployment.
• Establish and enforce UX standards and policies to create a cohesive and consistent user experience across more than 30 ServiceNow modules, including the Service Catalog (180+ services).
• Conduct user research, interviews, and usability testing with business and technical stakeholders to inform design decisions.
• Translate research insights into user flows, wireframes, prototypes, and mockups.
• Monitor production modules, gather user feedback, and implement improvements to enhance application usability.
• Develop and maintain design systems and component libraries to support scalable and consistent user experiences.
• Collaborate with product managers, engineers, and business stakeholders to align user needs with business goals.
• Facilitate design workshops and brainstorming sessions to drive innovation.
• Advocate for accessibility and inclusive design standards.
• Mentor and support team members, fostering a culture of design excellence.

Qualifications:

• 5+ years of dedicated UI/UX experience, with at least 3 years on the ServiceNow platform preferred. We will consider candidates with extensive experience (5-6 years) on a similar SaaS platform who are heavy on UX.
• Proficiency in designing, creating standards, and streamlining user experience across various modules.
• Experience with user research, usability testing, wireframing, and information architecture.
• Experience in a lead or SME capacity on a UI/UX team.
• Familiarity with Agile methodology and ServiceNow best practices.
• Excellent communication and presentation skills to effectively convey UX strategies to stakeholders and development teams.

Compensation:

Hourly W2 pay rate: $50-$62/Hr.

We have access to additional contract, contract-to-hire, and direct hire positions with various rate ranges.

If you have the described qualifications and are interested in this exciting opportunity, apply today!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and

employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300

active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum

of industry verticals.

Benefits of Working with Genesis10:

* Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

* The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for

years.

* Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

* Medical, Dental, Vision

* Health Savings Account

* Voluntary Hospital Indemnity (Critical Illness & Accident)

* Voluntary Term Life Insurance

* 401K

* Sick Pay (for applicable states/municipalities)

* Commuter Benefits (Dallas, NYC, SF, and Illinois)

* Remote opportunities available

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as

a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career

opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual

orientation, gender identity, national origin, disability, or status as a protected veteran.