New

Customer Service/Process Administrator: II (Intermediate)

Genesis10
life insurance, 401(k)
United States, Ohio, Akron
Aug 07, 2025
Genesis10 is seeking a Customer Service/Process Administrator II. This is a 4+ month contract-to-hire position with a banking client located in OH. Candidates can work remotely but will need to be local to Akron, Cleveland, Columbus, or Cincinnati. Compensation: $20.00 - 22.00 per hour, depending on skill and experience level. Schedule & Workload: Available Shifts: 8:00 AM-5:00 PM, 10:00 AM-7:00 PM, 12:00 PM-9:00 PM All team members are scheduled to work every 3rd Saturday from 8:00 AM-1:00 PM December through February offers potential for overtime. Description: Responsible for making outbound calls to customers who are behind on payments to assess their current situation and determine the appropriate next steps. This may include enrolling the customer in a Home Saver program or setting up a customized payment plan. This is a phone-based, desk-based role requiring full-time availability (8 hours per day). The position follows a structured schedule with designated lunch and break times to ensure consistent team coverage. Candidate Profile Preferences: Minimum of 1+ years in customer service. Strong Customer Service is key to success in this role. Candidates with hospitality industry background, banking collections experience, retail experience, or customer service are encouraged to apply. Excellent documentation and communication skills. Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, among others. To learn more and to view all our available career opportunities, please visit our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #INDGEN10