Sr. Director, Technology Strategy & Solutions

Reporting to the Vice President, Operations, the Senior Director drives digital transformation efforts and leads the implementation of modern, integrated, and customer-focused technology solutions. The role requires close collaboration with internal business units and BCH IT leadership to ensure system-wide alignment, security, and interoperability.

Key Responsibilities:

• Develop and execute a forward-looking technology strategy aligned with the Trust's strategic priorities, incorporating emerging trends and anticipating future business needs.
• Lead the Trust's digital transformation, including AI integration, process automation, and improved use of data for decision-making and fundraising.
• Direct all aspects of Trust enterprise systems, including the donor CRM, data warehouse, online fundraising platforms, internal knowledge/content management systems, and the Trust website.
• Guide the successful selection, planning, design, testing, launch, and user adoption of new technology tools and systems in collaboration with Trust business units.
• Oversee the development and enforcement of policies to integrate data across the Trust's systems and support the creation of a comprehensive data strategy.
• Collaborate with senior managers to promote user adoption and technical proficiency across departments.
• Implement strong project governance, change management, and delivery practices across the Trust's technology portfolio.
• Lead and mentor a high-performing internal technology team and third-party vendors; foster a culture of collaboration, innovation, and continuous improvement.
• Maintain strong working relationships with BCH IT leadership to align with enterprise architecture, security standards, and infrastructure priorities.
• Manage the Trust's annual and capital technology budgets, ensuring resources are aligned with strategic goals.

Required Qualifications:

• Bachelor's degree required; advanced degree preferred.
• At least 10 years of progressive leadership experience in technology solutions, web development, and technical services, including 5 years of direct supervisory experience in a highly complex organization.
• 5 years of experience managing a technical team in a fundraising environment, ideally within an academic medical center or higher education setting preferred.
• Must have at least 5 years of experience working with a CRM enterprise system.
• Demonstrated ability to lead digital transformation, including AI initiatives, in a mission-driven organization.
• Strong understanding of data standards and security, particularly in environments with high regulatory standards.
• Proven track record in developing and executing strategic and tactical technology plans.
• Excellent communication, stakeholder engagement, negotiation, and executive presentation skills.
• Ability to collaborate and influence across departments and function effectively as both a leader and team member.

Boston Children's Hospital offers competitive compensation and unmatched benefits.