Relationship Officer, Commercial Banking

Location:

Relationship Officer, Commercial Banking is the LOB professional dedicated to providing support for designated Commercial Banking Relationship Team. They facilitate service requests for an assigned book of clients within Key's Commercial Banking line of business. Works within an aligned Services Team that is committed to overall excellence in servicing and mitigating risk in all aspects of the client relationship, including loan and deposit accounts.

• Coordinates set-up of new and maintenance or closing of existing deposit accounts.
• Works in tandem with Relationship Managers, Credit partners and NSF team to ensure daily resolution to client's overdrafts and insufficient funds.
• Partnership with Business Partners throughout the organization.
• Works closely with multiple partners including relationship team, operations partners, client and other 3rd party partners.
• Works to resolve loan/fee payment delinquencies.
• Determines appropriate course of action and directs resources to collect payment or otherwise clear delinquent status.
• General product knowledge and ability to identify referral opportunities for partner products and services.
• Responds to routine and complex client inquiries and resolves/refers to appropriate support partners.
• Submits service requests for DDA or general service needs.
• Coordinates follow-up with internal partners and clients, as appropriate, to ensure prompt and accurate completion/resolution of service requests.
• Promptly provides requested information for GRC testing and other internal/ external audits.
• Adheres to and supports Key's compliance culture. Acts as a resource to the Team for all deposit and loan related compliance matters. Knowledgeable about applicable federal, state and compliance regulations, including the BSA/AML program, USA Patriot ACT, OFAC and related due diligence.
• Adheres to and supports Key's compliance culture.

Work Experience

• Minimum 2 years strong understanding of commercial lending concepts or equivalent experience.
• Minimum 2 years previous experience with commercial banking support functions.
• Understanding and adherence to bank's BSA/AML program. Strong grasp of applicable federal, state and compliance regulations.

• Deposit & Loan Servicing: Proficient in the setup, maintenance, and closure of commercial deposit accounts and resolution of loan-related servicing issues
• Audit & Risk Readiness: Ability to respond promptly and accurately to internal and external audit requests, including GRC testing and compliance reviews.
• Client Service Execution- Manages routine and complex client inquiries and service requests end-to-end, ensuring timely resolution and coordinated follow-up with internal partners.
• Delinquency Management: Identifies and executes appropriate actions to resolve loan and fee delinquencies, including directing internal resources.
• Cross-Functional Collaboration: Works effectively with internal teams to deliver seamless client service.
• Operational Accuracy: Ensures precision in account setup and maintenance, minimizing errors and ensuring data integrity across systems.
• Product Knowledge & Referral Awareness: Maintains general knowledge of bank products and services, identifying opportunities for client referrals/cross-sell opportunities to appropriate partners.
• Treasury management product experience (Preferred).
• Working knowledge of continuous improvement concepts (Preferred).

• General office/mobile office environment: Prolonged sitting, ability to communicate on the phone or face-to-face in person with teammates and clients
• Frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Location: Central region required. Columbus or Canton OH preferred.

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of up to $85,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

Please click here for a list of benefits for which this position is eligible.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.