Enrollment Services Specialist

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location.For additional information on remote work at Penn State, seeNotice to Out of State Applicants.

POSITION SPECIFICS

The Enrollment Services Center is seeking an Enrollment Services Specialist to support and guide prospective and current students through all phases of the student lifecycle, from application through graduation, ensuring a seamless experience. These services may include but are not limited to, guiding prospective students and parents through the application and admissions process; helping students and parents on matters pertaining to financial aid; guiding students through the academic policies and procedures relating to their academic record and enrollment; and assisting with processing academic record items such as transcript requests, enrollment verifications, student information changes, and registration.

Responsibilities include but not limited to:

• Provide primary coverage of Enrollment Management contact channels, providing a high level of customer service in response to student and parent inquiries via phone, email, in person, and virtual
• Advise prospective and current students and parents on policies and procedures relating to areas such as Admissions, Registrar, and Financial Aid; ensure confidentiality of sensitive information and materials
• Refer to and assist other offices in the resolution of complex student inquiries that require escalation
• Provide general guidance and appropriate referrals to secondary areas such as specific academic programs or services
• Guide prospective students through admissions processes relating to application, evaluation, visit scheduling, and transfer credits
• Troubleshoot and assist with application and systems questions related to applying to the University; update applications at applicant's request pre-decision
• Assist with and troubleshoot matters pertaining to registering for courses, dropping courses, and other enrollment functions
• Receive, and in some cases process requests pertaining to transcripts, enrollment verifications, change of student information, and diplomas; coordinate with the Office of University Registrar, as needed
• Develop and maintain strong working knowledge of federal, state, and university aid regulations, policies, and procedures; assist in resolving matters relating to financial aid holds and or other general financial aid issues
• Leverage technology to provide an efficient/seamless student and customer service experience, and document interactions
• Participate in outreach efforts and projects as needed; assist in continuous improvement efforts to enhance efficiencies and services
• May assist with the planning, logistics, and delivery of admissions events and programs

This position follows a hybrid schedule of 1-2 days in person each week, and 3-4 days remote, with the rare weeks where additional in person days may be required dependent upon coverage needs. Also, occasional weekend work may be required.

Candidates should have experience using Microsoft applications.

This position will be filled at the Advanced Professional or Intermediate Professional.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

BACKGROUND CHECKS/CLEARANCES

SALARY & BENEFITS

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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