Customer Service Representative/Inside Sales

We're Hiring!

     Customer Service Representative/Inside Sales

As a Customer Service Representative/Inside Sales Associate, you are responsible for establishing and maintaing profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met.  You must interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Essential Duties and Responsibilities:

• Estimating and processing print jobs through software program
• Organize workflow to meet customer deadlines
• Respond to requests for product lead times, order changes, and other day-to-day communication activities via phone and/or email
• Communicate effectively with the Sales Team and the Production Team, informing and updating them regularly to guarantee that sales and customer objectives are met
• Maintain and update customer information in our CRM Software

Knowledge and Skills Requirements:

• Customer and Personal Service - knowledge of principles and processes for providing customer and personal services.  This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Time Management - managing one's own time and the time of others
• Clerical - knowledge of administrative and clerical procedures and systems, managing files and records, design, and other office procedures
• General understanding of print layouts, common papers and sizes
• General knowledge of print-shop workflow
• General understanding of direct mail
• Familiarity with Microsoft Office Suite
• Familiarity with AI programs

We offer a great benefits package, a friendly work environment, and opportunites for growth.

Ready to apply?

Send your resume to:  mike@gcp.ink