Case Manager I, TANF

Applications due by July 11, 2025

Pay: $24.00/hour

This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Monday - Friday Hybrid schedule 8:00 am - 4:30 pm

Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan - must be 18 years of age to participate.

JOB SUMMARY:

The Case Manager I, TANF exists to support Temporary Assistance for Needy Families (TANF) participants as they address barriers and seek new ways to reach their highest level of personal and economic independence. This position collaborates with program participants on a plan to assist them in obtaining employment and becoming self-sufficient. To include assessing the participant's education, work experience, and barriers in order to provide supportive counsel regarding occupational choices and opportunities. To arrange support services, including childcare, and monitor the delivery of services and the participant's progress through programming.

ESSENTIAL FUNCTIONS:

Case Management Tracking, Documenting, and Reporting:

• Intake: Gather demographic information about the participant, identify any immediate needs, and begin to establish trust and build a relationship. This first interaction is helpful for a case manager to determine if a participant would benefit from the services your organization offers. If they would, they then move on to assessing the participant's individual needs. If their needs fall outside your organization, the case manager works to identify and refer the participant to an outside community resource.
• Assessment: The Assessment stage builds on the information collected during the Intake stage, going into greater depth on the participant's individual challenges and goals. During this stage, a case manager's primary objective is to identify a participant's barriers, interests, and risks to success. While every participant goes through this stage when they first come to an organization, it's important to reassess every 30-45 days.
• Service Planning: The Service Planning stage is particularly important to the success or failure of a participant. A Case Manager establishes specific goals and the actions that will be taken to meet those goals. The result of this goal-setting process is a case plan inclusive of outputs and outcomes that will measure a participant's success. A service plan should be both achievable and measurable.
• Monitoring and Evaluation: Evaluation is critical to understanding the impact specific programs and services have on a participant. Using the output and outcome metrics defined in the previous stages, a case manager should continuously monitor and evaluate a participant's progress. Evaluation and data ensure participant success is quantified and qualified rather than simply anecdotal. Accountable for Administrative duties of data tracking systems: CBMS, Excel, Outlook, and other tracking systems. Will maintain an accurate detailed record of Participant information in CBMS and Scan into the provided data system: jobs inquiries, upskilling, basic needs support/navigation.
• Data: Maintain accurate records and demonstrate sound computer skills.

Communication:

• Using the Platinum rule: treat the participants in a manner the participant would like to be treated.
• Clear, transparent, and collaborative manner of speaking
• Confidentiality is of the utmost importance. Keeping confidentiality regarding the agency, client records, and all information.
• Focusing on long- and short-term goals using motivational interviewing to support each participant to successfully move in a self-sufficient pathway.
• Treating others with the utmost respect; including respectful verbiage, tone of voice, and body language.

Career and Community Awareness/Resources:

• Responsible to assess which barriers are most prevalent or most impactful to participants.
• Maintains detailed information on key community resources, housing, transportation, childcare, Employment Opportunities.
• Serves as a primary source of information and resources for participants about programs offered in the community.
• Will meet all deadlines for data submission.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High school diploma or equivalent is required. A Bachelors degree is preferred

Experience:

• Must have significant experience working in a social work atmosphere, understanding the culture of poverty, and successfully navigating community, government, and corporate programs with complex rules and regulations.

Other:

• Must have excellent written, digital, and verbal communication skills.
• Must be able to communicate effectively both one-on-one and able to create materials to be understood by and appeal to a wide audience.
• Must have demonstrated success maintaining relationships with key contacts and groups for the purpose of referrals to programs, and knowledge sharing about opportunities available through those relationships to gain inside information about best practices for navigating various bureaucracies.
• Organizational skills required.
• Maintain positive relationships with key internal stakeholders and identify key success criteria in conjunction with leadership and stakeholders, implementation of initiatives, and maintain tracking of statistical information to demonstrate the success of the program.
• Demonstrated success in the provision of customer delight through active listening, expectation setting, and timely, consistent follow-up.
• Must have demonstrated experience with successfully maintaining confidentiality.
• The incumbent must have current experience working one-on-one with persons faced with disadvantages such as TANF, Food Assistance, Medicaid, Medicare, Disabilities (diagnosed and undiagnosed), Justice-involved, Mental Health homelessness, and food insecurity.
• The incumbent must have business networking experience within the city of Denver and outlying areas The incumbent must be personable, present self in a business professional manner, and have the ability to interact with diverse customers (participants, employees, referral sources, and business to business) in order to build sound working relationships.
• The incumbent must be a self-starter, demonstrating the ability to stay focused and disciplined while being flexible to the demands of the job.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 141 - Case Manager I, TANF Dept Number: 5062

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

Heavy: 45 lbs & over - NEVER

Moderate: 15-44 lbs - NEVER

Light: 14 lbs & under - OCCASIONALLY

CARRYING:

Heavy: 45 lbs & over - NEVER

Moderate: 15-44 lbs - NEVER

Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - NEVER

REACHING:

Above Shoulder - OCCASIONALLY

At Shoulder - OCCASIONALLY

Below Shoulder - OCCASIONALLY

TWISTING - NEVER

BENDING - NEVER

KNEELING/CRAWLING - NEVER

SQUAT - NEVER

CLIMBING:

Use of legs only (stairs) - NEVER

Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

Visual, close - CONTINUOUSLY

Visual, distant - OCCASIONALLY

Visual, depth perception - NEVER

HANDS/FINGERS:

Simple grasping - OCCASIONALLY

Fine Manipulation - OCCASIONALLY

Repetitive Movements - OCCASIONALLY

WALKING - FREQUENTLY

STANDING - FREQUENTLY

SITTING - FREQUENTLY

SPEAKING - CONTINUOUSLY

OTHER, please describe -