New

Customer Service Supervisor

TEKsystems
$31.00 - $38.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Waunakee
Jun 19, 2025
Description The Customer Experience Supervisor will be responsible for overseeing the account management team. They will also provide superior customer service to the company's customers in the United States. This role involves supporting the Customer Experience Account Management team to meet and exceed customer expectations, and continuously improving efficiencies and effectiveness. This will be supporting the largest customers in the company and will be working closely with the Sales team. Supervise employees of the Customer Experience Department, including attendance, performance evaluations, and training. Develop and maintain strong relationships with new and existing customers to retain business and promote growth opportunities. Identify areas for improvement, develop solutions, test new processes and implement changes within the team. Provide one-on-one and group training for the Customer Experience Team. Review orders and quotes daily for accuracy. Support Customer Experience Representatives with difficult customers, orders and quotes. Monitor order entry process flow and provide assistance to ensure stability and smooth operations. Maintain a professionally presentable and organized office work area. Be an active participant in the company's suggestion, quality, efficiency, and cost-saving programs! Other duties as assigned. Skills Customer service, Customer support, Troubleshooting, supervisory skills, sap, erp, transmission Top Skills Details Customer service,Customer support,Troubleshooting,supervisory skills,sap Additional Skills & Qualifications Must: 2-5 years of Customer Service Supervisory experience SAP Experience Excellent phone skills, strong mechanical aptitude, excellent attention to detail, strong leadership skills, & strong comprehension and memory skills. Nice: Bachelor's degree Any knowledge of transmission industry Experience working with Sales teams Experience Level Intermediate Level Pay and Benefits The pay range for this position is $31.00 - $38.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waunakee,WI. Application Deadline This position is anticipated to close on Jun 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.