Area Manager Clinic Operations

Opportunities with Colonial Healthcare, part of the Optum family of businesses. Join our team and advance your career within a leading primary care and specialty medical practice that prides itself on family-focused, patient-centric care. With over 25 years of experience, offices across Sumter, Columbia, Camden, and Manning, SC, and a commitment to reducing wait times and integrating cutting-edge medical advancements, we offer a supportive environment where you can grow professionally. Our dedication to improving the quality of life for our patients through coordinated care and advanced diagnostic services is unwavering. Be part of a network that values Caring. Connecting. Growing together.

The Area Manager will lead and empower site managers to properly initiate operational workflows and ensure policy and procedures are followed to overall improve patient care.

The Area Manager will oversee three sites within Sumter, SC and Manning, SC. Home base will be 325 Broad Street, Sumter, SC.

Monday - Friday, 8am-5pm / No evenings, weekends, or holidays!

Primary Responsibilities:

• Manage day-to-day admin operations by handling issues within the Site Lead and/or appropriate leadership, while fostering an environment of continuous improvement and maintaining high standards for service
• Plan, implement and evaluate the staffing needs daily to adequately support practice operations in a given area, assigning staff based upon practice volume and staff qualifications. Maintain site manager schedules and PTO requests
• Actively manage schedules in order to ensure appropriate access for patient demand while enabling providers/staff to meet productivity targets and minimize provider and staff burnout. Promoting accountability, consistency, and compliance across the organization
• Assessing trending issues and escalating red flags
• Set goals for expectations including but not limited to cross training, staff metrics, and workflows
• Monitor sites for best practice functions and productivity by making site visits to assigned area offices once a week
• Lead and be accountable for efficiently promoting a high level of patient care across multiple sites
• Collaborate on operational growth
• Provide effective direction, guidance, and leadership over the staff for implementing the integration of efforts with site-wide strategic initiatives, policies and procedures
• Promote following the chain of command to maintain staffing model
• Ensure site manager trainings are completed and up to date
• Ensure meeting 1 on 1 with the site managers on a weekly basis
• Collaborate, develop and maintain strong positive relationships with providers
• Maintains the culture of excellence by recruiting, developing and retaining talent
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma or equivalent education
• Clinical background in family medicine or primary care
• 3+ years previous supervisory and management experience
• 2+ years of experience with quality-based care/HEDIS
• Driver's License and access to a reliable transportation
• Experience as an assertive, strong leader

Preferred Qualifications:

• 5+ years of Clinic experience
• Managerial experience in a medical group practice setting
• Proven ability to find, recognize, motivate, cultivate, and retain employee talent while creating a fair, accountable work environment

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $58,800 to $105,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.