Sr. Director, Transformation & Value Realization

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is seeking a strategic, financially-minded leader to join our Business Transformation Team. As Senior Director, Transformation and Value Realization, you will lead the development of high-impact business cases and partner across the organization to ensure initiatives drive measurable ROI and sustainable value. This role is central to how Genesys identifies, funds, executes, and governs transformation priorities across the enterprise.

You will work closely with senior and executive stakeholders to align transformation initiatives with corporate goals, ensuring resources are directed to the areas of highest impact. Your expertise in financial modeling, value tracking, and stakeholder alignment will be key to influencing strategic investments and unlocking operational efficiencies.

Location: Remote within U.S. (not limited to the states that the job is tagged to)

Key Responsibilities:

• Business Case Development: Lead the creation of robust business cases for transformation initiatives, incorporating financial modeling, cost-benefit analysis, risk scenarios, and success metrics.
• Value Realization Planning: Define measurable value drivers and develop structured approaches to forecast, track, and report ROI across initiatives.
• Strategic Prioritization: Assess initiative feasibility and impact to inform portfolio-level prioritization and sequencing of transformation programs.
• Initiative Execution: Oversee cross-functional execution of initiatives from design through implementation, ensuring realization of anticipated business outcomes.
• Financial Performance Tracking: Build and manage dashboards and analytic frameworks to track initiative impact on KPIs, cost optimization, revenue growth, and customer experience improvements.
• Stakeholder Engagement: Influence and align executive stakeholders on investment decisions and value expectations; ensure clarity on success criteria and benefits realization plans.
• Risk Management & Accountability: Identify and resolve blockers to value delivery; ensure commitments are met on time and within budget.
• Transformation Standards: Champion best practices in business case development, value realization, governance, and benefits tracking across the organization.

Qualifications:

• Experience: 10+ years of experience in transformation leadership, strategic finance, corporate development, or management consulting.
• Business Acumen: Deep understanding of business models, financial analysis, and ROI-driven decision-making.
• Execution Excellence: Proven track record in delivering cross-functional, high-value initiatives-preferably in SaaS or cloud environments.
• Analytical Expertise: Strong financial modeling skills and proficiency with Excel; experience with tools like Tableau, Power BI, or similar platforms.
• Strategic Communication: Ability to distill complex data into compelling business insights and influence senior leaders to take action.
• SaaS Transformation: Familiarity with SaaS metrics and how transformation initiatives drive recurring revenue, retention, and efficiency.
• Change Leadership: Collaborative, persuasive, and comfortable navigating ambiguity in dynamic, global organizations.
• People Leadership: Experience building and developing teams, particularly in business operations, transformation, or strategy roles.

Preferred Attributes:

• MBA or equivalent advanced degree in finance, strategy, or operations.
• Prior experience developing investment cases and portfolio-level governance in a technology or software company.

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.