IT Desktop Support Tech I

Light & Wonder's corporate team iscomprisedof incredibletalent thatworks across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.

Education:

• Associate degree in computer science or related field desired.

Required Experience

• 3-5 years of experience in an IT technical support position preferably in a manufacturing or gaming environment.

Knowledge, Skills, & Abilities:

• Demonstrated experience installing and supporting PCs, laptops, printers, and telecommunication equipment.
• Demonstrated experience installing and supporting MacOS, Windows 10/11, Office 2019, Office365, and other desktop related applications.
• Knowledge of Oracle EBS systems and applications.
• Knowledge of network and server administration and troubleshooting a plus.
• Knowledge of IT technologies such as VMWare and Parallels.
• Outstanding customer service skills.
• Proven ability to keep up to date with the latest IT technologies.
• Well-developed communication skills - oral, written, and listening.
• Must have excellent interpersonal and motivation skills.
• Ability to work independently and in a dynamic environment.
• Strong organizational skills and ability to prioritize
• Ability to complete multiple simultaneous projects in a timely manner.

Physical Requirements:

• This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• The employee will be occasionally required to bend, stoop, kneel, crouch, crawl (e.g. standing, walking, climbing, pushing, pulling, lifting etc.) This includes sitting for long periods of time.
• Transporting of light to moderately heavy objects. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer peripherals.
• The employee may be occasionally tasked to lift and move a minimum of 10 pounds up to 50 pounds of equipment.

Work Conditions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light & Wonder and its affiliates (collectively, "L&W") are engaged in highly regulated gaming and lottery businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.