New

Medical Help Desk

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Dallas
Jun 17, 2025
Description Job Summary The Patient Advocate will answer inbound calls and emails from patients, healthcare providers, sales representatives, and others. The Patient Advocate will be primarily responsible for the timely closure and documentation of patient and customer interactions. This position will answer product and usage questions from users, troubleshoot errors, coordinate RMAs, and document complaints. This position requires patience, empathy, and outstanding communication skills. This position will manage an increasing amount of phone calls and emails, both inbound and outbound. The calls and emails will include, but are not limited to, product troubleshooting, checking on order status, return requests, and requests for accessories and replacements. This position requires a strong performer with the ability to prioritize, plan, and direct their own work in order to exceed departmental goals Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Answering phone & emails from patients and customers regarding product questions, issues, complaints Documenting all interactions in Koya systems Following - and continuously improving - standard procedures Building upon a knowledge base with regards to issues and troubleshooting resolutions Assisting the quality assurance group with proper closure of complaints, as required by FDA and ISO for medical devices Communicates directly with patients to troubleshoot basic issues over the phone. Tracks patient complaints and returns to resolution, escalating as necessary Responsible for delivering daily productivity, quality, and customer-service standards Develop efficiencies in departmental processes to maximize accuracy and timeliness Ensure Koya Medical's compliance with all state and federal regulations Skills* Customer service, Customer support, Inbound call Top Skills Details Customer service,Customer support,Inbound call Additional Skills & Qualifications Minimum Qualifications Education, Experience and Training 2+ years customer service / product support, highly desired Medical device experience, highly desired Salesforce knowledge, highly desired A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities may be considered Minimum high school degree; college degree preferred Knowledge, Skills and Abilities Excellent organization skills; detail-oriented Comfortable communicating directly with patients; friendly and empathetic demeanor Excellent verbal and written communication skills Demonstrated ability to work independently in a fast-changing environment Excellent interpersonal skills and a spirit of teamwork Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Dallas,TX. Application Deadline This position is anticipated to close on Jun 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.