Dana Farber Clinical Information Systems Manager

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Boston
20 Overland Street (Show on map)
Jun 16, 2025
The Dana-Farber Clinical Information Systems Manager is responsible for leading a team of Business Analysts and Project Specialists who support day-to-day operations, system upgrades and enhancement projects related to Epic Clinicals, Salesforce CRM and Voalte Communications applications. This dynamic and pivotal role will engage with other Information Systems teams, Clinical users and vendor liaisons on a regular basis while supporting our mission of providing exceptional patient care and advancing cancer research Essential Functions -Works with Digital director(s) and other senior leaders to establish the Digital team's goals and objectives, often participating in the definition of work products and timelines. -Manages the day-to-day activities of a team of Digital professionals. Focuses on producing the team's deliverables on-time and within budget. -Employs service management, product management and/or project management methodologies to deliver high quality work products. -Consistent with company policies, attracts, retains and develops high quality staff. Establishes and maintains a work environment conducive to high performance. Addresses the training and professional development needs of the staff. -Interacts with clinicians, staff and various levels of management to communicate the status of the team's efforts. -Promotes and encourages a high-quality customer service experience for all customers - internal and external. - Participates in 24/7 on-call support as manager escalation. -Performs all other duties as assigned. Education Bachelor's Degree Information Systems preferred Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience experience working in digital specialty/area that the management position oversees 5-7 years required Knowledge, Skills and Abilities - Excellent verbal and written communication skills. - Experience in project management, product management and/or service management methods. - Proven ability to attract, mentor and develop staff. - Demonstrated experience as a collaborator, working across different teams/groups and with vendors to achieve results. - Demonstrated commitment to delivery of high-quality customer service. - Demonstrated ability to interact with all levels of the organization. - Epic certification or experience preferred. M-F Eastern Business Hours required Hybrid onsite Flexible working model required weekly includes onsite in office (number of days weekly can vary, must be flexible for business needs) 1-3 onsite days per week Remote working days require stable, secure, quiet, compliant working station Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.