Quality Specialist

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For application inquiries please contact careers@milwaukeecountywi.gov.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: June 26^th, 2025, or upon receipt of the first 50 applicant submissions

Quality Specialist

Department of Health and Human Services

Pay Range: $24.84 - $31.61

Job Summary: Under general direction, the Quality Specialist will conduct regular audits as well as other quality monitoring activities for Department of Health and Human Services (DHHS) contracted agencies to ensure compliance with applicable laws, rules, and regulations. This position is responsible of minimizing DHHS's risk and fosters a culture of accountability and continuous improvement.

Job Duties:

• Conduct contract reviews to determine contractual and programmatic compliance per Admin code, policy, rules, and regulations. Document results of agency review, including written reports and corrective plans. Assist in tracking and assessing contract performance and outcome measure.
• Compile and analyze data. Review and evaluate program accomplishment, including program outcome measurement data. Summarize review findings, draft, and issue review report. Recommend corrective actions, monitor payments, and status of fiscal recoveries
• Provide technical assistance to stakeholders on compliance with state, federal, and county ordinances, resolutions, Policy and Procedures, and other administrative regulations. Inform agencies on resources and tools available to assist in contractual, fiscal as well as programmatic compliance.
• Travel, up to 30% of work time, to agency site visits as well as offsite meetings.
• Perform all other duties as assigned.

Minimum Qualifications:

• Must be a current resident of the State of Wisconsin.
• Must possess a valid Wisconsin driver license.
• A bachelor's degree or higher in a Health, Human Service, or related field.
• Basic working knowledge in Microsoft office (excel, word, power point, outlook) is required.
• At least one (1) year of experience working in an auditing, compliance review, or closely related role in a Health or Human Services field.
• Knowledge of DHHS and/or related Human Service network, services, and populations served.

Knowledge, Skills, and Abilities: Highly motivated team player with strong analytical skills and attention to detail. Needs to be flexible and quickly adapt to changing priorities and deadlines. Effective written and verbal communication skills; ability to manage time and work independently; ability to prioritize and multitask; ability to analyze, evaluate and solve problems; ability to verify, document and communicate audit/review results; ability to participate in teams. Knowledge of quality assurance/quality improvement procedures, best practices, research skills, public policy, public administration, or business administration is preferred.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin. Candidates must submit a full account of their training and experience (i.e., by submitting an up-to-day resume or by fully completing the application) during this electronic application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.