New 
Mapping & Referral Coordinator
 International Rescue Committee | |
medical insurance, life insurance, paid time off, sick time, 403(b)
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 United States, New York, New York | |
| 263 West 38th Street (Show on map) | |
 Jun 16, 2025 | |
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The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
In January 2023, the U.S. Department of State, in coordination with the U.S. Department of Health and Human Services launched the Welcome Corps, a new program that empowers everyday Americans to welcome refugees arriving through the U.S. Refugee Admissions Program (USRAP). In an effort to support everyday Americans in navigating the resettlement process for the newcomers they sponsor, the International Rescue Committee (IRC) launched the Welcome Corps Support Line (WCSL) in February 2024. Private Sponsor Groups (PSGs) could call the WCSL to ask questions, request resources, and inquire about referrals to programs for their sponsored newcomers at local Resettlement Agencies and other community service providers.
In early 2025, the WCSL was rebranded as the Switchboard Community Support Line (SCSL) to reflect an expanded mandate: to support not only Community Sponsors but all Community Partners (community groups, local service providers, and other organizations) working to assist ORR-eligible newcomers. The goal remains to connect those helping newcomers with the information, referrals, and resources they need to ensure successful resettlement.
As part of its expanded scope, SCSL will also serve as a national hub for resource mapping and referrals forOffice of Refugee Resettlement-eligible (ORR) individuals populations. This expanded initiative will consolidate and enhance community-based resource directories, streamline referral pathways, and provide direct consultations to sponsors and service providers. This expansion will enable Switchboard to become the central platform for identifying and connecting Community Partners with critical resources for newcomers, addressing a significant gap in the current ecosystem of newcomer support services.
The SCSL Mapping & Referral Coordinators will be looked upon as leads in identifying, organizing, and connecting community partners to critical resources and services for ORR-eligible populations. This role is responsible for expanding on existing state-level resource mapping by researching, verifying, and documenting programs offered by ORR-funded initiatives, government agencies, local nonprofits, and community organizations across the U.S. The coordinators manage and strengthen SCSL's referral system by establishing referral pathways to mapped community resources, and initiating referrals based on location, eligibility, and need. The Referral & Mapping Coordinator will report to the Program Officer for the Switchboard Community Support Line and will work closely with the Program Manager and other Switchboard stakeholders and partners. Length of Position. Until September 30, 2025. Potential to extend Major Responsibilities:
* Complete and expand state-level resource mapping, ensuring coverage beyond regions already mapped.
* Research and document programs serving ORR-eligible populations, including those offered by:
o ORR-funded initiatives (e.g., PC, MG, RSS)
o State and municipal programs
o Local nonprofits, community-based organizations, and grassroots initiative
o Faith-based and ethnic community organizations
* Verify and maintain up-to-date contact information, eligibility criteria, and service offerings for all mapped programs.
* Develop and manage a comprehensive referral system that enables program PO and PM to efficiently refer callers to appropriate services based on location, eligibility, and needs.
* Ensure consistency between the resource map and referral pathways.
* Develop and maintain a searchable, organized database of mapped resources for use by SCSL staff.
* Collaborate with the SB communications team to ensure accurate public-facing materials are updated with the latest mapping data.
* Contribute to tracking, reporting, and quality improvement of program process with the help of SB M&E team
* Track referral trends and outcomes, contribute to ongoing evaluation and reporting, and identify gaps in service coverage.
* Stay updated on eligibility policies and service delivery changes.
* Provide consultation, coaching, and mentoring to Community Partners as needed.
* Other duties as assigned.
Job Requirements:
* Bachelor's degree preferred
* Minimum two years non-profit experience, preferably with experience in the U.S. refugee admissions program (USRAP) and/or Community Engagement.
Demonstrated Skills & Competencies:
* Demonstrated ability to promote an organizational culture that reflects IRC's core values of service, accountability, integrity, and equality.
* Experience with Airtable data management or similar data systems preferred.
* Ability to work independently and as a team member in a diverse, fast-paced environment.
* Excellent written and oral communication skills: the ability to communicate effectively with colleagues and partners and to draft and edit memos, letters, reports and proposals.
* Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines.
* Demonstrated success working and communicating effectively in a multi-cultural environment.
* Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
* Possesses strong proficiency in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
* Attention to detail and accuracy in work product.
* Ability to effectively build internal and external relationships.
* Fluent in English, both spoken and written required. Other languages (Spanish, Arabic, French) desired.
Working Environment:
* Fully remote. Compensation:Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct. These are Integrity, Service, Accountability, and Equality.
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