Sr Mgr Infrastrctre Srvc Del

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

NOTE: This hybrid role can be located in CHICAGO IL or RICHARDSON TX ~ relocation will not be offered; sponsorship is not available.

Required Job Qualifications:
* Bachelor degree and 5 years in Information Technology.
* 5 years in IT Infrastructure and Operations management and/or leadership.
* Experience in of ITIL v3 framework.
* Experience in ITSM systems.
* Customer service oriented.
* Adaptability and ability to introduce / manage change.
* Drive conflict management in high pressure situations.
* Performance / metrics-driven decision making.
* Problem solving / analytical thinking.
* Experience in supplier management.
* Decision making and negotiation.
* Employee development.
* Incident management.
* Problem Management / RCA.

* Knowledge of Data management and BI tools with Power BI, Alteryx, Tableau, Cognos, DataStage.

* Data warehouse with Teradata and Azure Synapse.

Preferred Job Qualifications:
* Bachelor degree in Information Technology or Engineering.
* Continuous improvement.
* Knowledge of required technologies (including 3rd party solutions).
* Oral/written communication skills.
* Experience with Service Desk technologies (e.g. self-service / automation technologies).
* Experience with Operations Center technologies (e.g., monitoring and event management, job scheduling, infrastructure device installation and configuration, technical troubleshooting).
* Experience with EUC / Collaboration and Executive Support technologies (e.g., mobile devices, VDI, Integrated App Stores, email servers, IM, Presence, Integrated Web, Audio, Video, SharePoint and Document Management).

#INCR

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#LI-Hybrid

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.