Housing Service Desk Supervisor

The Division of Academic and Student Affairs ( DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.

NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here ( You Belong Here). The Division of Academic and Student Affairs is the place to work for values-driven faculty and staff who are passionate about promoting the success of the whole student.

University Housing provides living and learning experiences through residential education and community engagement. As a unit within the Division of Academic and Student Affairs University Housing promotes the success of the whole student. With over 10,000 residents, 15 living and learning Villages, a residential curriculum, and conference operations, University Housing strives to create a preeminent residential experience.

University Housing's dedicated staff commit to serving residents, guests, and families through education, inclusion, collaboration, organizational excellence, service, and providing a sense of belonging.

The Housing Service Desk Supervisor independently coordinates the activities of multiple service desks including:

Within the scope of duties:

The position may be involved in additional duties and special projects to meet the needs of the unit that are assigned by the Director of Housing Operations.

The Service Desk Supervisor may serve on area or Departmental and Divisional committees as appointed.

This position is required to handle confidential information appropriately and is bound by the Family Educational Rights and Privacy Act ( FERPA). This position is also a Campus Security Authority ( CSA) under the Clery Act as well as reporting responsibilities under Title IX for any crimes of incidents of sex discrimination which they are made aware. In addition to reporting, training is required for these designations.

On a specific event/condition basis, the University may also take the unusual measure of "calling-in" employees who are not normally designated as "mandatory" and temporarily assign them to this status, if a specific adverse weather or other emergency event is critical enough to require it, as determined by the employee's immediate supervisor or

next level manager.

Bachelor's degree; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Valid Driver's License required.

Please include a cover letter, resume and contact information for three professional references.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.