Agriculture Customer Service Representative (Shafter, CA)

Are you customer focused with an attention to detail? Are you proficient with computers and Windows applications? Do you have a positive outlook and excellent communication skills? Are you highly organized with an ability to multi-task and prioritize assignments? If so, we want to hear from YOU!

General Purpose and Scope of Position:

Wilbur-Ellis is seeking a dependable Customer Service Representative to join our team. This position plays a key role in supporting customer interactions and serves as a liaison between customers, the field sales team, and operations. The role encompasses administrative support, order processing, and inventory management assistance to ensure exceptional service and customer satisfaction.

Key Skills and Abilities Include:

• High School Diploma or equivalent

• Proficiency with computers to an intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems. JD Edwards practice and process training will be provided

• Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy

• Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time

• Mobility to move freely across uneven terrain, both indoors and outdoors, safely

Key Personal Attributes Include:

• Strong interpersonal and communication skills (verbal, written, and across phone, email, and text), with the ability to build positive, professional relationships with customers, peers, and management.

• Demonstrates a commitment to teamwork and delivering exceptional customer service.

• Strong organizational skills with keen attention to detail, and the ability to multitask and prioritize multiple assignments effectively.

• Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.

• Reads, writes, and speaks the English language fluently.

Specific Responsibilities and Key Deliverables Include:

• Assists with electronic order entry and processing (sales order, shipping documents, invoicing) utilizing JD Edwards Enterprise Resource Planning (ERP) software

• Responds to customer sales inquiries in a timely, accurate, and appropriate manner

• As part of the support team, document and process product use recommendations as required

• Utilizing JDE, enter and process customers' orders as requested. Meet or exceed timelines established under the Timely Transaction Processing policy (TTP)

• Work closely with the office team to ensure adequate inventory levels are maintained to meet customer needs.

• Assist Sales Team in accurate customer pricing and quickly resolve any inquiries or concerns

• Prepare standard use and sales reports as well as any custom reports as requested by management, sales and customer

• Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines and sales support

• Supports Sales and/or Operations Manager as requested

• All other duties as assigned

Compensation and Benefits:

• The base compensation for this position ranges from $19.95 - $26.62 per hour. Note that wages may vary based on skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://bit.ly/3S8aDCj