Intern - Lumberton, NJ

Title:Customer Service/Sales/Product Management/Technical Applications Intern - Summer Intern

Customer Service/Sales Intern- Summer Intern

Department: Customer Service, Sales, Product Management, and Technical Applications

Customer Service/Sales

Duration:

Summer Internship (3 months)

Objectives and Goals:

1. Industry Understanding:
   Gain an in-depth understanding of the military aerospace sector and the role of electronic interconnect products.
   Attend team meetings and industry-specific trainings across Sales, Product Management, and Technical Applications.

• Gain an in-depth understanding of the military aerospace sector and the role of electronic interconnect products.
• Attend team meetings and industry-specific trainings.

1. Customer Engagement:

• Assist in managing customer inquiries and provide support in resolving issues.
• Shadow senior team members in customer meetings or calls to understand customer relations and sales tactics.
• Support our Customer Care Coordinator with RMA processing.

1. Market Research:
   Undertake research on customer market trends within the military, aerospace, and naval sectors.
   Leverage pivot tables and AI tools to analyze and interpret sales and product data effectively.
   Prepare a report summarizing findings and suggesting potential sales or product strategies.

• Undertake research on customer market trends within the military, aerospace, and naval sectors, leveraging pivot tables and AI tools to analyze and interpret provided sales data effectively.
• Prepare a report summarizing findings and suggesting potential sales strategies.

1. Sales Support:
   Learn about the company's product offerings, value proposition, and pricing strategies.
   Participate in sales strategy "war room" sessions and provide input based on research.
   Assist the Business Development Team in qualifying new customers and supporting CRM data entry.

• Learn about the company's product offerings, value proposition and pricing strategies.
• Participate in sales strategy "war room" sessions and provide input based on market research findings.
• Assist the Business Development Team in "qualifying" new customers and setting them up in the ICC CRM system.

1. Project Management:
   Lead a small project that contributes to departmental goals (e.g., creating a new product support resource, streamlining technical quoting process, or improving customer onboarding).

• Lead a small project that contributes to the department's goals, such as improving customer service processes or enhancing sales tactics.

1. Professional Development:
   Develop business communication skills through interaction with internal teams and customers.
   Receive mentorship from assigned team members across different departments for career guidance and skill development.

• Develop business communication skills through interaction with internal teams and customers.
• Receive mentorship from an assigned supervisor for career guidance and skill development.

1. Flexibility to Candidate's Skills:
   ICC is willing to tailor specific tasks or projects to align with the intern's unique skills or academic focus.

• ICC is willing to tailor specific tasks or projects to align with the intern's unique skills or academic focus.

1. Final Presentation:
   Prepare and present a summary of accomplishments and learnings to department leads or senior management, including insights from experiences across all departments.

• At the end of the internship, prepare and present a summary of accomplishments and learnings to the department or senior management.