Customer Account Specialist

TEKsystems
$23.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan

Jun 14, 2025
Description As the Customer Account Specialist, you will be responsible for managing the order to invoice process for customers including timely delivery, meeting customer requirements, and accurate invoicing. You will work closely with the sales and supply chain departments to fully satisfy customer expectations. In this role you are responsible for providing high quality customer service while always representing the company in a positive and professional manner. Major Responsibilities/Accountabilities: Resolve all non-technical inquires including tracing shipments, providing prices, and product availability dates. Enter orders received via Electric Data Interchange (EDI), email and phone into our enterprise resource planning software (ERP) SAP Resolve service issues by gathering and analyzing facts and coordinating ICL efforts to meet customer's needs. Facilitate Customer Feedback Reports Communicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis, and any other required documentation to customers. Provide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needs. Coordinate with shipping locations, production planners, transportation, and credit to ensure seamless order transactions. Support order management through customer's portals. Resolve payment discrepancies, detentions and support invoice collections. Team project work for process improvement Call customers to engage on forecast requirements. Qualifications* Requirements and Qualifications: 3+ years of order management experience in a manufacturing environment or a bachelor's degree in a related field in lieu of experience Time management skills with the ability to make timely efficient decisions while staying organized. Proven oral and written communication proficiencies. Strong analytical and problem-solving abilities Positive attitude with a strong attention to detail Able to take ownership of issue resolution and willing to go above and beyond to provide high quality service. Strong interpersonal skills with the ability to work well both independently as well as collaborate with others. Experience with SAP and Sales Force Microsoft Word and Excel skills Hours* M-F, with an 8 hour shift between 7:30a-5:30p. Hybrid: Mon, Tues, Thurs in Office, Weds/Fri Remote. Business casual environment Pay and Benefits The pay range for this position is $23.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Creve Coeur,MO. Application Deadline This position is anticipated to close on Jun 27, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.