Lead Voice Engineer

Experienced with billing and business systems? Able to pivot to deliver innovative solutions using the latest technological tools? Problem-solver, analytical, and collaborative? If so, you could find a home on the Billing Operations & Technology team at Spectrum.

At Spectrum, we keep customers connected across our 41-state footprint. We provide a positive customer experience by keeping our cable and mobile billing systems up and running. By supporting the technology used by our customers and service representatives, Billing Operations helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Lead Voice Engineer, you'll be responsible for product deployments and will be the lead for supporting server software installations performed by development, test, and deployment teams. You will also be responsible to ensure the day-to-day operations of the voice platforms.

WHAT OUR LEAD VOICE ENGINEERS ENJOY MOST

• Working with voice engineers, developers, testers, and deployment teams to create software deployment plans
• Writing and updating automated scripts for deployment of application software products
• Configuring necessary hardware and operating environments as needed
• Working with voice engineers, developers and hardware teams to update infrastructure and OS for applications
• Monitoring systems performance and reliability across the voice complex
• Mentoring team members and leading project related meetings

In this role you will be the first line of contact for production issues and team escalations. You'll troubleshoot system and data issues for our national voice systems. You will excel in this role if you can work independently under limited direction and serve as a leader while working in teams. You will drive strategic vision and ensure it is driving forward to future proof the systems within the voice environment.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Dynamic scripting language: 7 or more years; Deploying software: 7 or more years; Linux or other Unix systems: 7 or more years
• Education: Bachelor's degree in technical field or equivalent work experience
• Skills: Supporting Contact Center Technology stacks (e.g. Avaya Aura Application Suite, Genesys, Amazon Connect), Oracle SBC. Extensive SIP knowledge, Linux, VMware or other VM technologies, Containers; Demonstrated verbal and written communication skills
• Abilities: Write clear technical documentation for use by team members; Handle multiple assignments simultaneously; Thorough understanding of the Agile Software Development Lifecycle (SDLC); Facilitate team consensus, and interact with leadership and implementation teams; Problem solve, identify and resolve complex issues as part of a team
• Hybrid Schedule: Four in-office days weekly

Preferred Qualifications

• Experience: Working with agile teams; Supporting HAProxy/Nginx InfluxDB, Grafana, Docker and deploying Docker containers; Atlassian suite of products such as Jira, Confluence, FishEye, and Crucible; Java Programming; Shell scripting environments like Bash, Amazon Web Services (AWS), Python, Scripting abilities, Software source control tools such as Perforce of GitHub; Monitoring tools (e.g. Datadog, Grafana)
• Knowledge: Understanding of robust software development processes and software configuration management policies

This position is not eligible for immigration sponsorship

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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