Lead, Site Reliability Engineering (SRE)

Job Purpose

Ice Mortgage Technology is the leading provider for the mortgage finance industry. Ice Mortgage Technology provides best-in-class servicing solutions to help manage all aspects of loan servicing - from loan boarding to default. Transform your performance with automation and insights and enhance the customer experience. Our solutions support first mortgages as well as home equity loans, and help servicers lower costs, reduce risk and operate more efficiently. We're looking for motivated, results-oriented people to join our team.

We are seeking a Lead Site Reliability Engineer - an individual who is service oriented, delivery focused and can build rapport with key members of the Operations and SRE teams specifying and implementing automation changes, fixes, and improvement projects. The ideal candidate will have excellent time and customer management skills combined with a range of technical skills and knowledge.

Responsibilities

Lead SRE to assist with day-to-day activities supporting Mortgage Servicing Application services related to production support, releases, and incident management. Build actionable alerts/automation for preventing incidents, detecting performance bottlenecks, and identifying maintenance activities.

• Build and maintain tools and solutions for our operations platform, ensuring that we meet our customer service standards and reduce errors
• Lead complex projects such as data center migrations, major systems upgrades, tech stacks
• Update existing processes and design new processes as needed to optimize performance
• Actively participate in or own continuous improvement projects driven by automation
• Employ deep troubleshooting skills to improve the availability, performance, and security of IMT Services.
• Implement automated tests, automated deployments, and operational tools
• Collaborate with Product and Support teams to plan and deploy product releases
• Conduct root cause analysis and post-mortems for production incidents
• Participate in on-call rotations and lead incident response efforts
• Work with Engineering leadership to build shared services that meet the requirements and need of the platform and application teams
• Ensure services are designed with 24/7 availability and operational readiness and rigor
• Implementation of proactive monitoring, alerting, trend analysis and self-healing systems
• Define non-functional requirements as part of the product lifecycle to influence the new designs, standards, and methods for scalable, highly available distributed systems
• Identify, evaluate, and execute preventive measures to minimize/avoid impact to the customers experience. Proactive v/s Customer escalated
• Resolution of product/service defects or design changes, infrastructure changes, or operational changes
• Partner with other SREs and lead by example - contributor more than a delegator

Knowledge and Experience

• 7+ years of experience in DevOps, SRE, or infrastructure engineering roles in 24x7 Production support services environments
• BS in Computer Science, Computer Engineering, Math, or equivalent professional experience
• Fluency with one or more current generation scripting language (Python/Shell/Perl/ PHP/Ruby) AND/OR Java Development and .NET
• Excellent troubleshooting skills, utilizing a systematic problem-solving approach
• Demonstrated experience in designing, analysing, and diagnosing large-scale distributed systems + Windows Server and Linux systems internals (system libraries, file systems, client-server protocols)
• Experience in Windows, Linux, OCP, and AWS
• Experience with Continuous Integration and Continuous Delivery concepts
• Hand-on experience in Infrastructure as code tools like Terraform, Spacelift AND/OR Chef, Salt Stack, Ansible, Puppet
• Good to have experience in Containerization concepts like Kubernetes, Docker
• Proven strength in SaaS services, experience in massive scale web operations
• Experience with monitoring and alerting tools (Splunk, BigPanda, PagerDuty)
• Experience with automation of business continuity/disaster recovery/application resiliency
• Process-oriented with great documentation skills (Confluence)
• Experience with data structures/formats such as XML, JSON, YAML, and HCL
• Must be able to multitask in a fast-paced environment with focus on timeliness, documentation, and communications with peers and business users alike
• Experience with deployment automation tools like UCD and Azure DevOps (ADO)

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