Systems Administrator

Location: Pasadena, CA 91109

Full/Part-time: Full Time

Duration: 18 months or longer

Work schedule: 9/80 - 1st shift - Not eligible for telework

Citizenship: US Citizen

Travel: None

Summary:

SSAI seeks a Systems Administrator to join the Enterprise Technology Special Programs Office in support of JPL's National Partnerships Office. As part of the IT Special Programs team, the candidate will provide daily operational support for highly available Windows and Linux servers, systems, and platforms to solve a wide array of customer needs and requests and enable projects to perform and deliver on milestones and deadlines to non-NASA sponsors. The Systems Administrator is responsible for providing effective and friendly end user support, installation/configuration, operation, and troubleshooting of hardware, software, and related infrastructure. This individual also participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values and sponsor and cybersecurity requirements. Candidates must be self-starters and be able to work through complex problems to help customers continue to operate.

Key Responsibilities:

• Provide primary technical support for end users operating information technology assets in the classified environment. Duties will include implementation, troubleshooting and maintenance of Information Technology (IT) systems including:
  • IT Support in a heterogeneous environment (Windows and RHEL 8.x Linux) with a high focus on problem resolution and customer service
  • Coordinates and executes equipment delivery and installation (requires the ability to comfortably lift and carry up to 50 lbs.)
  • Must possess strong, in-person customer service skills and excellent communication skills both written and verbal to resolve customer problems
  • Must demonstrate persistence in working Tier 1 customer service issues until resolved
  • Experience working with a help desk ticketing system, maintaining and regularly updating records
  • Ability to identify and report recurring incidents as well as identify patterns of problems and escalate for resolution appropriately
  • Develop/maintain both user and technical manuals or guidelines
  • Provide support in a secure, sensitive environment for both physical equipment and troubleshooting digital occurrences
  • Assist in training or provide guidance/direction to staff
• Manage the IT system infrastructure and any processes related to these systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network devices, etc.
• Configure and manage Windows and Linux operating systems and install/load operating system software, troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Have experience with IT security and related technologies to ensure compliance with regulations and government sponsor security requirements
• Be available to work on-site in a team environment of internal and external co-workers

Required Qualifications:

• 1-3 years' systems administration experience in mid-to-large environments, preferably with the US military or intelligence community

  Candidate may be required to:

  • Respond to after-hours requests as required in a 24 x 7 environment

  • Be available to work non-standard hours; early hours, after hours, weeknights, or weekends as needed

• Required Certifications: Must have a current IAT Level II/III, or IAM Level I/II/III 8140 Cyber Workforce Management Certification (examples: Security+, CASP, Cloud+, CISSP, etc.)
  Required Clearance: Candidate must have an active TS/SCI clearance
  Current Counter-Intelligence (CI) Poly is highly desired. Must be willing to submit to a CI Poly

• Experience supporting users Windows or Linux VM's, Workstations and Servers.
• Demonstrate experience working in heterogeneous computing environments. (i.e. Linux, Windows, Macintosh)
• Demonstrate experience installing and configuring Windows and Linux servers and workstations for both development and operational environments. (Windows Server 2019+, Linux RHEL8+)
• Have some experience working with storage environments, large data storage pools and related hardware
• Demonstrate experience providing systems administration support to scientists, engineers, and/or military personnel
• Demonstrate ability to juggle multiple responsibilities effectively
• Have used or worked in environments employing configuration management and/or configuration control measures
• Able to write detailed instructions and documentation regarding systems administration activities
• Experience supporting computing or networking systems in challenging environments with high stakes outcomes
• Experience supporting senior officers in US military services or Federal agencies

About our client:

Our client is a research and development lab federally funded by NASA and managed by Caltech. JPL manages many of NASA's robotic missions exploring Earth, the solar system, and our universe.

This client is requiring that all new hires show proof of vaccination. However, accommodations may be made for those with medical or religious reasons and are unable to obtain a vaccine.

About SSAI:

As a leading provider of support services for more than 45 years, our expert professionals share a commitment to providing solutions for the unique needs of each client.

Benefits: We offer paid time off, holidays, 401k, medical, dental, and vision.

*At a minimum, a 7-year background check, education verification, employment verification, and drug screen will be conducted upon hire. Your suitability for employment is contingent upon successfully passing these required pre-employment screenings.

Don't miss out on this amazing opportunity! If you feel your experience is the match for this position, please apply today and join our team. We look forward to working with you!

Physical Requirements: While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to touch, handle or feel objects, tools or controls. The employee frequently is required to talk and hear and occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. Must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.