Property Desk Claims Manager (Primarily Home)

Position Compensation Range:

Pay Rate Type:

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Primary Accountabilities
*Create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion. Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
*Lead with influence and expertise. Actively contribute to division or department leadership team. Communicate and support organization mission, vision, values, policies, and practices.
*Support an environment of teaming where adjusters make decisions and close files within and outside of their assigned inventory. Foresee issues that may require intervention. Develop and share innovative and effective solutions for dealing with problems, situations and conflicts.
*Comply with Unfair Claims Practices Acts and ensures handling of claims in good faith. Adheres to Local and Corporate Guidelines, Company Claim Bulletins, and the Company Code of Ethics. Responds to inquiries and handles complaints from individuals or their representatives, insurance departments, Consumer Affairs, and other agencies.
*Establish, communicate and implement departmental plans, objectives, and strategies.
*Participate as member of the management team.

Specialized Knowledge & Skills Requirements
*Demonstrated experience providing customer-driven solutions, support or service.
*Demonstrated effective leadership skills.
*Demonstrated ability to work independently at a location removed from immediate supervision.
*Solid knowledge of property casualty insurance/claim industry and regulatory environment.
*Demonstrated ability to handle complex losses in situations that require tact, diplomacy, and persuasion under changing conditions.
*Demonstrated comprehensive knowledge of office and field claim handling processes.
*Demonstrated thorough understanding policy language, coverages and underwriting intent.
*Demonstrated experience in a claim administrator, specialist, examiner, or role with equivalent exhibited knowledge, skills, and performance.

Additional Knowledge & Skills

*Xactimate experience strongly preferred.

*Guidewire/Claim Center experience/knowledge helpful.

Licenses
*Obtain state specific property casualty claims licensing as required.

Travel Requirements
*Up to 10%.
*Catastrophe travel up to 75%.

Additional Information:

• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position.
• The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.), an affiliate of American Family Mutual Insurance Company, S.I.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.