Senior IT Specialist

JRAD is seeking candidates for a Senior IT Specialist position responsible for the support and oversight of complex mission critical IT systems and services. This individual serves as a subject matter expert, providing high-level technical guidance and support for the operation and maintenance of existing IT systems. The role also includes managing cross-functional projects, improving IT operations, and ensuring compliance with federal or industry standards. The position is a remote/telework position with frequent on-site meetings at the TSA HQs (Springfield, VA).

Roles/Responsibilities:

• Lead the planning, deployment, and maintenance of an existing IT enterprise system to include Software resources..
• Serve as the escalation point for resolving advanced technical issues across systems, networks, and applications.
• Oversee configuration and change management processes, ensuring proper documentation and system integrity.
• Support end-user services, including troubleshooting and improving support operations.
• Collaborate with other departments, contractors, and vendors to align IT services with organizational goals.
• Monitor and analyze system performance; implement proactive measures to ensure high availability and reliability.
• Lead troubleshooting and root cause analysis for system outages and incidents.
• Collaborate with network engineers, cybersecurity teams, and application developers to integrate and support mission-critical services
• Mentor junior IT staff and contribute to team development and knowledge sharing.
• Provide support and mentoring to junior developers and database administrators.

Required Skills and Education:

Candidate must possess the following:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 7+ years of progressive IT experience in infrastructure, systems, or application support roles.
• Current experience with TSA's Security Technology Integration Program (STIP) is required for this contract.
• Proficiency in Windows and/or Linux server administration, virtualization platforms (e.g., VMware, Hyper-V), and cloud services (e.g., AWS, Azure, Google Cloud).
• Hands-on experience with networking technologies (e.g., firewalls, switches, routing protocols, VPNs).
• Strong knowledge of cybersecurity principles and practices.
• Experience with ITIL-based service management and help desk systems.
• Excellent problem-solving and analytical skills with attention to detail.
• Strong communication skills and ability to interact with both technical and non-technical stakeholders.
• Mentor junior IT staff and contribute to team development and knowledge sharing.

Preferred Qualifications:

• Active U.S. government security clearance.
• Professional certifications such as CompTIA Security+, Network+, CISSP, Microsoft Certified: Azure Administrator, AWS Solutions Architect, or ITIL Foundation.
• Experience working in or supporting government or defense-related environments.
• Familiarity with automation and configuration management tools (e.g., Ansible, PowerShell, SCCM).
• Background in supporting compliance frameworks such as NIST 800-53, RMF, or CMMC.
• Preference for Tier III help desk experience.

Security Clearance:

Candidate must:

• Be able to pass DHS suitability screening or DHS financial responsibility standards.
• Have or be eligible to receive a DHS Secret security clearance. Existing Secret Clearance is a plus.

When you work for JRAD you will never be just a number. We put people before profits!

JRAD is committed to the health and well-being of its employees. We offer more paid time off than the average company upon hire and the following benefits are available to all full-time employees:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Accidental Death and Dismemberment Insurance
• Section 125 Flexible Spending Accounts for unreimbursed medical & dependent day care
• Disability Insurance
• 401K Plan
• Tuition Reimbursement

JRAD is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

The JRAD salary range for this position is a general guideline only and not a guarantee of compensation or salary. There are many factors considered when determining the compensation provided in an offer. These factors include, but are not limited to position responsibilities, education, experience, knowledge, skills, and contract terms and conditions.

PLEASE NOTE: Once you apply, to ensure you continue to receive important updates on your application and status, please add JRAD to your approved email list and/or check your spam and junk mail often for updates.