Sr. Tech Instruct Specialist

The Sr. Technology Instructor Specialist is responsible for conducting an entire range of courses from starter, base-line programs to advanced, specialized skill programs. Leads the development of new programs based on identified needs and a defined approach to established training process. Works with SME to create/maintain classroom learning materials and review of other training project. This individual must be able to think on their feet and make immediate determinations on what is required to get issues resolved and follow through to completion

* Subject matter expert and main point of contact for all technical training needs. Must continually maintain high level of product and technology knowledge to update skill set on an ongoing basis.

* Effectively lead a team to create and implement new technical training programs and materials, or update existing programs as required.

* Communicate technical data clearly and professionally with staff and students; convey technical information in an easily understood manner.

* Conduct formal technical training classes in a training center, virtual classes, or field classes. Use VM's & supporting software. This includes maintenance of student records and student evaluations.

* Identify urgent situations that require additional actions, including escalations of technical issues or information for prompt resolution.

* Proactively research and evaluate perceived training needs to identify core issues (performance based, skill development, etc.) and determine the most effective program development approach to implement. Complete a needs analysis to determine the most effective approach and modification of existing training modules (or development of a new one) to meet the needs of the audience.

* Effectively audit courses conducted by other less seasoned staff or ATP's to provide constructive feedback and support professional development.

* Provide guidance to managers in identification of staff training needs or gaps through evaluations and develop a plan to fill the knowledge gap.

* Establish priorities for other team members on assigned projects. Submit plans to management and implement and track the process accordingly.

* Apply policies, practices and other operational considerations in a fairly and consistent manner.

* Assist Technical Training Manager with local and departmental needs. Manage multiple training center key processes and projects.

* Bachelor Degree in related field. Master's Degree preferred.

* 7+ technical professional experience

* Min of 3 years of mastered performance as a Technical Education Instructor level 2 expectations.

* Experienced in teaching the following courses:

o Digital Product classes

o Copier and printer theory such as dis-assembly, reassembly and adjustments.

o Computer-related courses. For instance, print controllers and networking.

* At least two of the following certifications are required: A+, N+ and Security+

* Superior verbal and written communication and presentation skills.

* Expert in MS Office Suite (Word, PowerPoint and Excel)

* Expert in Adobe CS, and Acrobat skills.

* Proficient use of course development tools such as Lighthouse and Egnyte

* Proficient in networking infrastructure, operating systems, authentication, and troubleshooting in complex environments.

* Strong working knowledge of industry, KM Products, services and solutions offerings.

* Strong technical background especially in digital/connected products, electronics, strong color workflow and process workflow knowledge.

* Hardware and software computer expertise and exceptional network and software/solutions knowledge.

* Ability to interpret and condense complex information into a concise summary for classroom presentation and activities promoting learning.

* Able to relate to both technical and sales audiences in a professional, personable and persuasive manner.

* Self-motivated, able to work under pressure and tight deadlines.

* Readiness to accept and adapt quickly to change

* High degree of self-motivation to succeed and effectively manage multiple tasks.

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l'entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modele de services partages nord-americain qui permet d'harmoniser les priorites transfrontalieres et d'ameliorer la prestation de services aux organisations operationnelles. Le modele combine des fonctions de service americaine et canadienne afin d'offrir davantage de ressources aux services de soutien comme l'administration des ventes, la logistique et la chaine d'approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d'affaires Konica Minolta (Canada) Ltee. est un employeur d'opportunite egale.