Customer Service Representative

Hensley Industries, Inc. is seeking a self-motivated and hard-working Inside Sales/Customer Service Representative to join our growing team. This is a great opportunity for a recent graduate who wants to be part of a billion-dollar industry and wants to expand their career. This position is the key internal contact for our existing dealers and customers to support their needs with orders, product information, and quotations. Through Hensley's training, you will soon be knowledgeable and recognized as an expert in the application of Hensley products. If you are ready to join an exciting and rewarding career with opportunities for continuous development and growth, this is the ideal opportunity for you!

Key Customer Service Responsibilities:

• Considered the "Voice of Hensley" and represents the company through daily customer interactions
• Communicates with customers via phone and e-mail to receive orders, update them on status of existing orders and provide/promote new product information
• Demonstrates understanding and knowledge of Hensley products to assist dealers with the sale, application, and promotion of Company products
• Process orders, evaluate open orders and arrange shipments per customers instructions for both Domestic and International customers
• Interact and coordinate with freight forwarders and Hensley logistics department to ship Hensley products to every corner of the world
• Develop understanding of International logistics requirements to prepare and maintain documents packages for overseas shipments Work closely with Customers and Outside Sales Reps to resolve issues related to customer orders
• Exhibit a positive, professional image in appearance, words, and actions
• Participate in dealer schools, training and trade shows to advance product knowledge and develop a strong grasp of the industry as a whole

Required Skills and Experience

• 4-year bachelor's degree
• 3 -5 years of customer service experience
• Proficient in Microsoft Office (Outlook, Excel, Power Point, Word)
• Experience with CRM software: Salesforce and SAP
• Knowledge of International Shipping documents
• Knowledge and experience of Export and Import processes
• Excellent verbal and written communication skills
• Shows an ability to manage time to complete tasks
• Trustworthy and a good ambassador for Hensley

What We Offer

Hensley Industries office in Dallas is a diverse, collaborative, and open work environment where you'll work closely with key members of the sales, marketing and customer service team. You'll enjoy the opportunity to maximize your career with this integral role providing valuable management & recommendations. We also provide top-notch benefits, company matching 401K plan, 10 paid holidays, and tons of growth opportunities.

Hensley is in the earth-moving business of excavation, reclamation, mining, and trenching focused on ground-engaging tools (GET) and attachments since 1947. Komatsu Ltd. Purchased Hensley on December 8, 2000 supporting major growth in the mining and construction global markets by providing the best service and the most outstanding quality.

For more information on the company, please visit our website: www.hensleyind.com.

Hensley Industries is an AA EEO Employer. We offer competitive compensation and benefit programs.