Senior Business Analyst

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Senior Business Analyst

Location(s): Santa Maria, CA

(Hybrid)

• Five (5) years hands on experience as a business analyst required.
• Knowledge of the utility business domain.
• Strong interpersonal skills.
• Excellent organizational, written, and verbal communication skills.
• Project management, process and documentation skills.
• Detail oriented, able to multi-task and meet deadlines.
• Self motivated and able to work under minimum supervision.
• Experience in gathering user requirements and production of formal business requirements and functional specifications.
• Understanding of web technologies, mobility, infrastructure and relational database concepts.
• Ability to manage and adapt in an extremely busy, and frequently changing environment.
• Good Microsoft Office, Project and Visio skills.

• Bachelors degree or higher in CS, CIS, MIS or equivalent.

• Responsible for determining, defining, and documenting current and proposed business processes and user documentation for UMIS.
• Provide research and analysis for product/service recommendations that include descriptions of the service, processing considerations, expense and potential revenue analysis, benefits and risks.
• Provide consulting support on UMIS processes and systems.
• Conduct executive, operational management, and end-user interviews in the assessment of business requirements, process, and workflows.
• Define and document processes, and formal business requirements relating to utilization, enhancements, and upgrades of UMIS.
• Develop use cases and test plans.
• Perform quality assurance and functional testing.
• Provide on-going end-user training and support of business processes and workflows as related to the UMIS application portfolio.
• Work with outside Consultants and solution providers on business issues and solutions.
• Foster and maintain good relationships with customers and colleagues to meet expected customer service objectives.
• Participate in the life cycle of a new product by researching the product specifications, providing input to the profit/loss analysis.
• Coordinate implementation projects with various business units, functional areas and/or vendors.

• Build strong and trusted relationships with Customer stakeholders in order to be viewed as a technical thought leader for Customer IT.
• Meet with key stakeholders on a regular basis.
• Provide status reports on a regular basis that demonstrate delivery according to service level agreements.
• Communicate challenges and opportunities proactively and consistently to drive business performance.
• Innovative self starter with excellent communication skills
• Meet with Applications Program Manager at least once a week to provide smooth communication.
• Create and maintain a work environment that promotes effective communication between team members and management.
• Promote a work environment that respects and values the expertise of others and provides each team member the ability to contribute to organizational success.
• Participate in team meetings on a regular basis.
• Communicate in a customer-focused manner.
• Build a network and proactively maintain contacts to foster professional and personal growth.

• Adhere to the standards and requirements set to provide a business-oriented and professional work environment.
• Adhere to the Customer's safety standards for the work environment.

• Work with Service Provider management in setting performance objectives and goals on a quarterly basis.
• Complete formal performance evaluations with Service Provider management at mid-year and year-end.
• Develop a training plan to enhance job performance as well as professional growth.
• Other duties as required.