Social Services Manager

Position Summary: The Social Services Manager is responsible for the oversight and coordination of Christmas seasonal activities and identifying opportunities for improvements in social services processes and programming. This position also provides support to the Divisional Social Service Department through data reporting and administrative tasks.

Essential Responsibilities:

• Coordinate logistics for resources and donations that come into Metro Detroit Area Command (MDAC) with support from other departments as appropriate.
• Oversee special and seasonal projects benefiting the Metro Detroit area, including procurement and distribution of coats, toys, food boxes, and gift cards during Christmas season.
• Participate in the development of the annual Divisional Social Services Seminar, as requested by the Executive Director of Social Services.
• Attend Great Lakes Division (GLD) monthly meetings with Divisional Social Services Directors (DSSD) and Area Command Managers.
• Represent MDAC social ministries at the Metro Detroit Advisory Board, Metro Detroit Coordinating and Advisory Council meetings.
• Maintain and improve relationships between The Salvation Army social services and the City of Detroit (e.g., attending pertinent community meetings, etc.).
• Update staff and officer listing documents to accurately reflect most recent changes.
• Coordinate with grant writer(s) for program-specific grant applications.
• Participate in Metro Detroit Area Command fundraising and community relations events as requested by the Area Commander.
• Assist with and make improvements to social services processes and programming for the Great Lakes Division.
• Develop and maintain the GLD Social Services SharePoint.
• Coordinate the logistics of Social Services events. These include staff training and divisional conferences, both virtual and in-person.
• Direct client concerns and questions submitted to the division regarding services to the appropriate locations and staff for resolution.
• Serve as the point-person at Divisional Headquarters for new Social Services hires across the division during onboarding.
• Assist with data reports as needed (communicating with the Data Systems Administrator as appropriate).
• Communicate effectively with units when updating social services processes and programming.
• Provide administrative support to the Executive Director of Social Services and Divisional Social Services Department.
• Perform other duties as assigned.

Additional Responsibilities:

• Experience in administrative and/or human services with strong attention to detail. Excellent oral and written communication skills.

Qualifications:

• Ability to work collaboratively with a wide variety of stakeholders, provide solution-focused consultation/technical assistance, and engage in strategic thinking.
• Ability to manage multiple projects, including developing budgets and managing spending within approved budgets.
• Must be highly organized, motivated, and a self-starter.

Education/Experience:

• Bachelor's degree in social work or related field, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• Broad knowledge of social work principles and experience with low-income populations

Skills, Knowledge & Abilities:

• Learn and adhere to The Salvation Army Social Services Code of Ethics.
• Adhere to professional codes of ethics as they apply to professional licensing.
• Understand and adhere to professional boundaries within and outside of the organization.
• Maintain client confidentiality and obtain appropriate releases of information.
• Demonstrate a continued effort to increase self-awareness and to better understand other cultures and issues of social justice and promote racial understanding and reconciliation.
• Complete Caseworker Certification program within 120 days of hire.

Computer Skills:

• Proficient in Microsoft Office 365
• Working knowledge of TEAMS and SharePoint
• Proficient in SIMS (ServicePoint) software within 90 days
• Willingness to learn new software as needed

Certificates and Licenses:

• Licensed Bachelor of Social Work (LBSW), preferred
• Complete Safe from Harm training, and keep current as needed
• Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR)