Customer Compliance Administrator - Cypress, CA

Raymond West is looking for a diligent Customer Compliance Administrator to join our EHS team! The Customer Compliance Administrator ensures that customer, subcontractor, and vendor documentation and processes meet both internal and external compliance requirements. This includes verifying insurance coverage, safety training, and platform participation. The role supports onboarding, maintains accurate records, facilitates audits, and communicates with both internal teams and external partners to resolve compliance issues in a timely, professional manner.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service to keep businesses running efficiently.

Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

• Verify contractor and vendor insurance coverage and documentation for contractual compliance.
• Ensure subcontractors and vendors are registered and up to date in all required platforms (internal and customer-facing).
• Support onboarding and account maintenance by tracking compliance status and following up on outstanding items.
• Coordinate with internal departments to complete customer questionnaires and submit variance requests.
• Address customer compliance tickets, documentation gaps, or training issues promptly.
• Maintain accurate records of compliance activities, communications, and resolutions.
• Communicate with subcontractors and customers regarding missing or incomplete requirements.
• Assist in audits by gathering and presenting documentation and compliance evidence.
• Collaborate with legal, sales, and service departments, etc. to align customer expectations with company standards.
• Stay current with industry regulations and customer-specific requirements impacting compliance processes.
• Other duties as assigned.

Required Skills and Abilities

• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Excellent record keeping skills.
• Ability to read and interpret documents such as Certificates of Insurance and safety protocols, etc.
• Comfort interacting with customers and subcontractors in a professional setting.
• Ability to work independently and manage multiple tasks with accuracy.
• Proficient in Microsoft Office Suite, including but not limited to Outlook, Teams, Word, Excel, PowerPoint and compliance tracking and ticketing software.
• High ethical standards and attention to detail.
• Willingness to work off-hours as needed and take on additional responsibilities.

Education and Experience

Minimum Education and Experience: Determined by position

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 2+ years of experience in compliance, customer service, or administrative support.
• Familiarity with regulatory frameworks (e.g., OSHA, insurance standards, or platform-based safety compliance) is a plus.

Preferred:

• Bachelor's degree and 2+ years of increasing administrative or compliance responsibility.
• 1 year of experience in subcontractor or vendor management.

Travel Requirements

• Up to 10% of travel.
• Must be able to be insured by Raymond West.

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Position is desk bound with light traveling
• Prolonged periods of sitting at a desk and working on a computer
• Occasionally required to lift and/or move up to 25 pounds

Pay Range:

• The hourly range for this position is $19.00 - $34.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.