New 
Student Services Technician (Specially Funded)
 Maricopa Community College district | |
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
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 United States, Arizona, Tempe | |
| 2411 West 14th Street (Show on map) | |
 May 14, 2025 | |
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Student Services Technician (Specially Funded) Job ID: 321342 Location: Rio Salado Community College Full/Part Time: Regular/Temporary: Regular Hiring Salary Range $18.82 - $21.76/hourly, DOE Grade 107 Work Schedule Monday - Thursday, 12pm - 9pm, Friday and every other Saturday, 8am - 5pm. Weeks including Saturdays will include an additional weekday off. Work Calendar 12 Months Funding Information This is a grant funded assignment with a projected end date of 06-30-2026 with renewal based on available funds and the needs of MCCCD. Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: * Nationwide Medical, Dental, and Vision Coverage * Paid Time Off: Vacation, Sick Leave, and Personal Time * 20 Paid Observed Holidays * Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage * Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions * Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) * Tuition Reimbursement for employees and dependents * Annual Professional Development Funding * Flexible Work Schedules Employee Health & Wellness Programs: * District-Wide Wellness Program with Workshops and Webinars * Monthly Health & Wellness Calendar and Newsletter * Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs * Employee Assistance Program (EAP) * Sight-On-Site Eye Care Services * Mobile On-Site Mammography Screenings * Pre-Retirement Planning Events * Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Provides a high-level of customer service to students and community members by administering a variety of academic, career, and certification assessments at the Rio Salado College Surprise Testing Center. This position follows strict policies and procedures for online test administration and provides technical support to customers and team members. Essential Functions 70% - Administers a variety of academic, career, and certification assessments to students and community members using various online systems and software while providing a high-level of direct customer service. Acts as the official test proctor for these exams, follows strict policies and procedures. Maintains confidential testing records, databases, exams and reports, all while working in a team environment. 20% - Assists with technical troubleshooting; provides technical support to students, candidates, part-time staff, and other team members. Utilizes various communication methods to correspond with Faculty, outside departments, and external companies regarding testing issues. Successfully completes all closing duties each evening. 10% - Prepares and maintains correspondence, appointments and reports related to Testing. Provides general clerical assistance, including answering phones, maintain testing center email and calendar, greeting/directing student/customer traffic. Ensures accurate payments are received and processed. Other duties as assigned. Minimum Qualifications High school diploma or GED and one year of clerical, administrative office support or related experience. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Desired Qualifications A. Experience working in a customer service environment B. Experience providing technical support or technical troubleshooting C. Experience administering assessments in a Testing Center environment D. Associate's Degree Special Working Conditions The primary location for this position is the Rio Salado College in Surprise located at 12535 W. Smokey Dr, Surprise, AZ 85378 but will be required to work at other locations for training and coverage purposes. The Rio Salado College Surprise Testing Center is open Monday - Thursday 9:00am - 9:00pm and Fridays and Saturdays 8:00am-5:00pm. This position requires evening hours and Saturdays. Travel to campus during interview/selection process will be at candidate's own expense. Will be required to travel or be assigned to other MCCCD locations. May require numerous evenings or weekends. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to 25 lbs. Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd OR (If moving from out of state) Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information.
Posting Close Date Open until filled First Review May 22nd, 2025 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480/517-8196. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321342&PostingSeq=1 jeid-66cbe779973d684ab00956841d77e058 | |