AR Charge Off Specialist (Collections Call Center)

TEKsystems
$19.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Vienna
May 10, 2025
TEKsystems is currently searching for qualified candidates to fill openings for an Accounts Receivable Charge Off Specialist. This is a HYBRID position and requires all candidates to be local the Vienna, VA area. Job: Description: To recover debt on savings and checking accounts that have been charged off. To review and determine reasons for non-payment and counsel and assist members and joint owners to address their financial obligations * Review and analyze information in various automated systems (e.g., Collection notes, joint owner information, demographic data, on-demand, e-client, UAD, CACS and CAS) * Determine reason for non-payment and work with debtor, co-signor, to establish an equitable repayment arrangement * Counsel and assist debtors and joint owners in handling their financial affairs to enable repayment * Negotiate repayment with appropriate parties * Correspond with debtors, joint owners, via letters and telephone * Provide information to correspondence branch for preparation of correspondence to debtors, joint owners, attorneys, etc. * Follow up with payment arrangements, broken promises, and On-Line Communications with members and other departments of the credit union * Update member alerts to indicate amount owed/paid in full for the charged off checking and savings accounts * Make changes and updates on the recoveries system (e.g., debtor addresses, account status changes) * Maintain a chronological record of information developed and action taken on the recovery system * Review payments posted to the account to ensure proper posting of payment from the debtors * Remain informed on developments and changes in federal and state regulations, and DoD directives (e.g., Regulation Z, the Uniform Commercial Code, and various state and federal truth-in-lending legislation) Skills & Qualifications: * 2-3+ years of recent call center customer service OR call center collections experience REQUIRED * Current or prior banking knowledge/experience * Ability to handle back to back calls; 65-75 calls per day * Proficient in Microsoft Excel * Proficient in data entry/typing wpm * Ability to communicate effectively and clearly (both written and verbal) * Ability to work efficiently in a high call volume/fast paced environment * Ability to remain calm in stressful situations while providing exceptional customer service Location: Vienna, VA -- HYBRID ONSITE 2 days per week required Pay Rate (Vienna): $22.00/hour Normal Shift Hours: Monday-Friday, MUST be able to work hours between 8:00am-6:30pm EST * will be assigned a set schedule between the hours of 8am-6:30pm EST - likely starting out on a 10am-6:30pm shift Training Schedule: Monday-Friday, 8:00am-4:30pm EST for the first 3 weeks (ONSITE) Time Off Policy: NO TIME OFF FOR THE FIRST MONTH If you are interested and meet the qualifications and requirements, please apply with an updated resume. East (#eastpriority25) Pay and Benefits The pay range for this position is $19.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Vienna,VA. Application Deadline This position is anticipated to close on May 16, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.