Manager - Venue Presentation

Position: Manager - Venue Presentation

Department: Engineering & Sustainability

Reporting Relationship: Sr. Director - Engineering & Sustainability

Work Schedule: Monday - Friday, 8:30 a.m. - 5:30 p.m. and all stadium events which may include nights, weekends, or holidays

Status: Full-Time (Exempt)

Position Summary

The Manger of Venue Presentation reports to the Sr. Director of Engineering & Sustainability and is responsible for maintaining best-in-class cleanliness and operations standards in front of house spaces at Bank of America Stadium and Panthers practice facilities. Specific areas of responsibility include general repairs and maintenance, housekeeping operations, landfill/recycling/compost waste management, pest control, and oversight of the loading dock and offsite warehouse. This position plays a critical role in the development and execution of stadium-wide standard operating procedures as well as compliance with health and safety standards.

Primary Responsibilities

• Provide the highest level of customer service to the Carolina Panthers, Charlotte Football Club, touring artists, partnership clients and all guests.

• Direct and administratively support a high performing and dedicated in-house maintenance and repair staff - responsible for all "touch points" and visual presentation in the building.
• Oversee of a comprehensive preventative maintenance and reactive repair program for flooring, walls, ceilings, carpets, countertops and furniture.
• Direct preventative maintenance and repairs of stadium railings, flooring, expansion joints, bowl precast risers, columns and other structural and decorative surfaces.
• Oversee drywall repairs and painting, granite and marble maintenance, and carpentry and detailing projects.
• Champion a successful offsite warehouse program - including all required lease obligations for maintenance and inspections, storage oversight, shipping/receiving and the movement of conversion assets.
• Manage the execution by third party contracted services, verifying conformance with terms and deliverables. This includes but is not limited to glass and finished metal cleaning, scoreboard and ribbon board cleaning, exterior window washing, pest control and stadium concrete power washing.

• Provide oversight and quality control of stadium cleaning vendors. Ensure expectations are met/quality control checklists event prep/during the event and post event. Coordinate and provide oversight of all stadium cleaning contracts and vendors.
• Prepare the Stadium for events by completing quality assurance inspections, reactive incident management system tasks as required, and post-event procedure supervision.
• Self-direct and project team workload to achieve annual business goals and support the overall organization.
• Be on site and an active participant in all major stadium events and special events as required.
• Complete site surveys and visual inspections for maintenance repairs and Capital Improvement Projects
• Assist with project cost planning and budget adherence.
• Complete weekly payroll for full-time hourly staff reporting to this position and review payroll invoices from third-party housekeeping partners.
• Facilitate training and career development for direct reports and motivate our team members to achieve "stretch" goals.
• Coordinate effectively with peers in the MEP and Maintenance departments for infrastructure repairs and maintenance.
• Other duties as assigned

Minimum Qualifications

• Minimum 5 years' experience working in an operations management role for a sports/entertainment venue or public-facing assembly facility.
• Bachelor's Degree in a field applicable to venue operation OR 10-years' equivalent experience.
• Experience managing an operating budget consisting of in-house labor, outsourced labor, service contracts and consumable supplies cost centers.
• Experience/knowledge of food and beverage cleaning operations.
• Proficient in Microsoft Word and Excel software, and Computerized Maintenance Management System software.
• Must be flexible to work evenings and/or weekends and all Carolina Panthers, Charlotte F.C. and major stadium events, including events held on weekends, nights, and holidays when necessary.

• Valid driver's license
• Must pass pre-employment screens

Preferred Qualifications

• Experience working in an NFL and/or MLS venue.
• Experience managing outsourced Housekeeping contracts.
• Experience working with food and beverage operators, concerts, and other stadium events
• Experience with 24/7 Software or similar IMS/CMMS solution.

Skillls

• Good verbal and written communication skills
• Strong interpersonal skills with a customer service focus
• Works well under pressure while maintaining a positive attitude
• Ability to work independently with minimal supervision
• Must be a team player, reliable, and dependable
• Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity
• Must be detail-oriented and must be able to multi-task while managing time successfully

Physical Requirements

• Standing for extended periods of time
• Sitting and working at desk on a computer
• Walking throughout the stadium
• Lift at least 50 pounds
• Operating heavy machinery

Work Environment

• This job operates mostly outside and in/around a stadium facility, which may include inclement weather conditions.