Product Manager, Core Platform and Security

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

We are seeking an experienced Product Manager to lead product development for core platform and security features for Medallia. The ideal candidate will drive the roadmap for our data pipeline and storage, user management features, including authentication and authorization, and configuration management products to ensure they meet the needs of our customers and partners and maintain our competitive edge in the market.

Our data pipeline features ensure our customers can collect, analyze, and act on signals at scale, deriving insights and taking action in real time to respond to their customers' needs. Our user management features, including SSO and roles and permission management, ensure that all users in our company's organization can safely and securely access the information and tools that are relevant for them so they can realize the value of Medallia quickly and at scale. Our configuration management and replication products enable customers to test configurations in sandboxes, easily move configuration between sandboxes and production with changesets, and package customized configurations for installation.

You will lead efforts defining the product vision and requirements for the what, why, and how of these features areas. This includes: managing and improving our existing data pipelines, defining new features to support emerging customer needs and signal types to drive 10x scalability and quality, evolving our security features as the industry changes, and improving our configuration management tools to enable easier creation and management of Medallia programs.

Finally, you will collaborate with other leaders within the organization ensuring that our product exceeds expectations. Your partners will be product and engineering leaders, GTM and Services teams, partnership and business leaders, among others. This role is best suited for someone with a strong technical background that is comfortable working closely with engineers and architects and brings a passion for product quality, performance, and scalability.

• Drive product strategy and improvement of our data pipeline and storage, security features (including user management, authorization, and authentication), and configuration management as part of our Experience Platform.
• Define and enforce non-functional requirements (NFRs) for products, such as usage and performance monitoring, error management, and usability.
• Work closely with tenured engineers and architects to define enhancements to these features areas that will drive value for internal product teams and customers.
• Collect and analyze feedback from internal product teams, customers, stakeholders and other teams to shape requirements, features and end products.
• Manage a 12+ month feature roadmap, balancing long term vision with immediate priorities and value creation.
• Work cross-functionally with other product teams, sales, engineering, professional services, support, education, and documentation to ensure our customers are successful using our products
• Validate features with users and other stakeholders across the business throughout the development cycle.
• Work cross-functionally with engineers and designers, sales, marketing, and solutions architecture to ensure effective collaboration and alignment.
• Identify and execute on opportunities to drive greater adoption of existing products.
• Deliver high quality products to the market and drive adoption across our customer base.
• Support cross-functional work with other teams such as executives, sales, product marketing, and customer success to ensure their objectives are met, inputs and feedback are considered, and plans communicated.

Minimum Qualifications

• Bachelor's Degree in business, engineering, or related field or equivalent experience.
• 3+ years of enterprise SaaS Product management experience with B2B enterprise software
• 1.5+ years of experience working directly on technical product features, such as user management and security, APIs, or data pipelines
• Demonstrated experience collaborating effectively with internal product, engineering, and architecture teams to deliver results.
• Demonstrated experience working in an agile development environment and familiarity with tools such as Productboard and Jira to write user stories and acceptance criteria in partnership with developers.
• Demonstrated business partnership experience communicating and collaborating with customers, prospects, and/or partners.

Preferred Qualifications

• 3+ years of direct and hands-on experience building security features, data pipelines, or configuration management tools.
• Experience in Product-led Growth (PLG) or Growth SaaS Products and offerings.
• Experience with a Customer Experience Management Platform.

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $126,400 - $182,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.