Lead RMA Coordinator - Hudson, NH

Job Summary:

The RMA Coordinator is responsible for handling customer product returns within their Business Units. The ideal candidate is customer focused, flexible, and able to follow and develop processes and willing to take on additional duties. Demonstrates professionalism and initiative in daily activities, with excellent inter-personal and communication skills both oral and written.

Job Responsibilities:

• Primary business unit interface for Global Returns Team.
• Responds to requests via incoming emails daily.
• Manage generation and tracking of RMA work order within Oracle and Factory Logix (Shop floor data control database).
• Responsible for working with the business units in generating rework quotes for non-warranty customer returns.
• Responsible for managing build plan and revenue forecasting for all customer returns.
• Responsible for providing RMA build priority to business units on weekly basis and tracking of customer returns through the entire rework process.
• Responsible for working with Planning and Purchasing in ensuring replacement materials needed for repairs are on order.
• Responsible for identifying any potential risks tied to customer returns and working with integrated team in mitigating those risks.
• Prepares and emails the daily RMA Summary report.
• Assists Quality with root cause corrective actions (RCCA) efforts.
• Communicates with accounting, inventory control, shipping, carriers, Business Units, and entities to resolve issues and prevent re-occurrences.

Required Qualifications:

• Typically requires 5+ years of customer service and/or experience in a manufacturing environment.
• Understanding and adherence to Support / Operations Best Practices is a must
• Must work well in a fast-paced environment with dynamic requirements and priorities
• Being adept with MS Office tools such as Word, Excel and Outlook is necessary.

Preferred Qualifications:

• Oracle and Factory Logix Experience is desired.
• Associate Degree desired.

"This position requires you to access information that is subject to U.S. export regulations. You may only access such information if you are a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. government."

Mercury Systems is a technology company that makes the world a safer, more secure place. We push processing power to the tactical edge, making the latest commercial technologies profoundly more accessible for today's most challenging aerospace and defense missions. From silicon to system scale, Mercury enables customers to accelerate innovation and turn data into decision superiority. Headquartered in Andover, Massachusetts, Mercury employs more than 2,300 people in 24 locations worldwide. To learn more, visit mrcy.com

Our Culture

We are committed to making Mercury a great place to work, no matter where our employees are located. We offer a casual and enjoyable atmosphere that allows employees to learn and grow. We help and care for one another and work as one to achieve results for us and for our customers. We value communication and transparency, and strive to foster two-way dialogue at all levels of the organization. We are committed to lifelong learning, offering comprehensive skills training and tuition reimbursement. Whether you're just starting out on your career journey or you are an experienced professional, it's important to us that you feel recognized and rewarded for your contributions.

To find out more about Why Mercury?, or visit the Mercury Community or find answers to general questions at Mercury FAQs

Mercury Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Mercury Systems is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact the number below for assistance.

(978) 256-1300

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