Manager, IKC Program Management

The Manager, Program Management, will help lead the growth and development for our Chronic Special Needs Plans (C-SNP) and other Medicare Advantage (MA) plans. This role will report into DaVita's Integrated Kidney Care (IKC) Program Management team, which oversees programmatic success across all Value Based Care (VBC) product lines.

This position is responsible for developing operational efficiencies for the program, scaling our partner programs, maturing our analytical capabilities, and leading our program strategy. This individual will bring a strategic lens to how we improve operational processes, analytical rigor and project management. This position will work on highly visible, priority initiatives in a rapidly growing strategic business unit by collaborating with a cross-functional team of clinical, operational, and business leaders throughout DaVita.

This position plays a key role as a thought partner, internal consultant, and project executor, innovating how we build processes both internally and with external partners to provide the highest quality patient care. The ideal candidate will quickly build strong relationships across the organization to support the execution, implementation, and success of our value-based programs.

Responsibilities include, but are not limited to:

Operational Strategy & Process Improvement

Identifies operational inefficiencies and potential solutions to support the
operations team
Evaluates team needs and provides expert guidance on a team strategy that supports sustainable growth
Optimizing internal and external relationships to achieve consistent performance across growth metrics
Works closely with leaders and teammates to develop and implement innovative
processes for growth
Identifies and creates technology enhancement strategy and roadmap

Data Analysis & Reporting

Lead special projects on process and analytics redesign, introducing technology to automate and systematize activities that are currently manual
Builds out and enhances program analytical tools, reporting, and visualization dashboards
Leverages hypotheses-based approach to identify, validate, and quantify opportunities in partnership with operations and/or clinical leadership; supports with analysis as necessary

Responsible for managing small special projects team focused on strategy and
capability development for rapidly expanding new business line
Leads in developing the team culture and growth strategy
Fostering fun team culture supportive on teammate developing and diversity and belonging initiatives
Takes on additional special projects (as required)

Qualifications:

• Bachelor's Degree required

• 4+ years of work experience

• Consulting and corporate strategy experience preferred

• Experience in Healthcare and Value-based care preferred

• Advanced proficiency in MS Excel, Word, and PowerPoint required

• Comfort leaning into ambiguity

• Skilled developer of presentations; proficient in Excel analytics

• Relationship builder who can navigate a highly complex, matrixed organization

• Driven with the ability to work in a very fast-paced, hard-working, and fun environment

• Personal values in line with DaVita's values of Service Excellence, Integrity, Team,

• Continuous Improvement, Accountability, Fulfillment & Fun

Travel Requirements:

• Up to 25%

About DaVita Integrated Kidney Care (DaVita IKC):

DaVita Integrated Kidney Care (DaVita IKC) is the integrated care division of DaVita Inc. working

on DaVita's vision to provide integrated care to all ESRD patients, who are some of the most

medically complex and vulnerable patient populations in the US. Our more than 600 dedicated

nurses, care coordinators, nurse practitioners (NPs) and business professionals integrate and

manage care for more than 20,000 patients with late-stage chronic kidney disease (CKD) and

end stage renal disease (ESRD) across the US each month.

We've proven that integrating care achieves the triple aim of improved patient quality of life,

better outcomes and lower total cost of care. What sets DaVita IKC apart is that we not only

provide great care management but we start with our heart with our patients and each other.

We focus on creating both a great experience for our patients and a special place to work for

our teammates.

We're on a mission to revolutionize kidney care, with a vision of making integrated care the

standard of care for all renal patients. To help us achieve our vision, we're investing extensively

in developing both our model of care and our team. When you join DaVita IKC, you're joining a

compassionate team committed to quality patient care. Through our commitment to training,