University Program Associate - Student Learning Center

Appalachian State University

$48,004-51,422

United States, North Carolina, Boone

287 Rivers Street (Show on map)

May 06, 2025

Position Summary Information

Classification Title	University Program Associate
Working Title	University Program Associate - Student Learning Center
Location	Boone, NC
Job Category	5
Position Number	025271
Not Eligible for Visa Sponsorship
Department	Student Learning Center - 202120
Minimum Qualifications	Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.
License/Certification Required
Essential Job Functions	The University Program Associate provides administrative and programming support for the Executive Director, University Tutorial Services, Academic Strategy Instruction, As-U-R, and Academic Services for Student-Athletes. Primary responsibility will be to: work with the Executive Director to advance the vision and mission of the Student Learning Center, as well as, working closely with the Directors/Coordinators of other units (UTS, ASI, As-U-R, ASA) supervise federal work-study students and participate as an active team member of the units served work with the Executive Director and Directors of units (UTS, ASI, As-U-R, ASA) to integrate services from various components and improve the quality of academic services to students provide budget management including state, federal, and private grants reconcile each account monthly, processing budget transfers, and other facets of budget management are functions assist in marketing and coordination of activities, create events and written materials, coordinate scheduling of rooms needed for the courses and academic programs during the academic year, during summer sessions, and for meetings and other activities of the Student Learning Center purchase supplies and miscellaneous items (this includes holding and reconciling a University P Card) provide exceptional customer service by answering questions from the general public, prospective students, current students, parents, and campus offices about the services of the units served maintain and follow through on details, acting as a liaison between the Student Learning Center and other major constituents on campus (all areas of Enrollment Management, academic departments, dean's offices, support service areas such as the Physical Plant, Special Funds Accounting, and Motor Pool) provide administrative support with Excel, Access and Word files as well as hard copy items for the Executive Director assist unit Directors in managing the details in calendaring for the academic year interpret academic and financial policies and procedures; develop and interpret department policies and procedures assist in managing record information; gathering, analyzing, editing, and reporting data for state and federal reports required by the various programs served work closely with the Executive Director of the Student Learning Center on organizational workflow, growth initiatives, and event planning
Knowledge, Skills, & Abilities Required for this Position	Ability to develop and maintain productive and collaborative work relationships in order to facilitate effective service in assigned areas. Ability to lead or supervise administrative support staff in the performance of program activities and/or functions. Ability to mentor and assist others Ability to convey information with references to guidelines, systems operation, policies and/or procedures or other sources. Ability to compose communication using a variety of media to convey meaningful information to an individual or group. Experience with budgets, student information systems in higher education, and Microsoft office applications.
Preferred Qualifications	Proficiency in MS Office programs, especially Word, Access and Excel. Proficiency in Banner, Student Information System - Banner, and E-print Understand the guidelines developed by the State of North Carolina and Appalachian State University regarding the management of state, federal, and ASU Foundation funds. Prefer 5 - 10 years of progressively responsible administrative support experience. Ability to work effectively with a variety of personalities in a helpful, congenial, and professional manner and the ability to multi-task. Knowledge of University language and community This position must independently, accurately and efficiently enter data into federal and state reports, payroll, and student records, and have excellent organizational and time management skills.
Type of Position	Permanent Full-Time
Staff/Non-Faculty	Staff/Non-Faculty
Appointment Type	1.00
Work Schedule/Hours	Monday - Friday, 8:00 am - 5:00 pm. Occasional hours are required outside of the work week indicated above.
Number of Hours Per Week	40
Number of Months Per Year	12
Mandatory Staff	No
Physical Demands of Position	To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Overall Competency Level	Advanced
Salary Grade Equivalency	GN09
Salary Range
Anticipated Hiring Range	$48,004-51,422
Required Functional Competencies to Successfully Perform Job Duties.	Communication: Ability to explain the application of processes and procedures using sources that clients can reference. Ability to convey information with specific references to guidelines, systems operation, vendor materials, policies and/or procedures or other sources. Ability to speak in terms of business results and goals in addition to using technical terms. Ability to compose communication describing the work, resolving an issue, or initiating or terminating a procedure. Ability to draft internal policy and work processes. Ability to create presentations using a variety of media to convey meaningful information to an individual or group. Knowledge-Program & Organization: Knowledge of policies, procedures and precedents affecting program area(s), affecting program area(s). Ability to analyze and explain how policies or procedures apply to programmatic and client needs. Operational knowledge of the purpose of the program's organization including its mission, services, clients and measures of business effectiveness. Ability to assess needs and assure assistance is appropriate to the situation. Ability to identify and understand non-specific issues and problems without standard resolutions and resolve them independently. Ability to modify processes using applicable technology, web-based data systems and programs. Program Administration: Ability to administer an aspect of a program or functional area. Ability to make recommendations for program expectations and direction. Ability to identify and understand issues, client needs and problems of a recurring nature to effectively address and resolve situations. Ability to track and monitor program outcomes. Ability to collect, research, and analyze information for processing, monitoring or measuring data. Ability to develop internal processes and prioritize workload. Ability to generate reports with varying standards of application. Ability to reconcile and manage accounting records of moderate variety and complexity, including preparation of financial statements and reports. Customer Service: Ability to develop and maintain productive and collaborative work relationships in order to facilitate effective service in assigned area and problem resolution with clients. Ability to explain the application of policies and procedures in terms of client needs and business results and goals. Ability to identify options and makes recommendations within established guidelines to meet competing needs. Ability to explain the application of policies and procedures in terms of client needs and business results and goals. Ability to identify options and make recommendations within established guidelines to meet competing needs. Knowledge of the value of program services to the client and how to deliver those services.

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date	05/06/2025
Closing Date	05/27/2025
Competency Level Statement	If no applicants apply who meet the required competencies, then management may consider other applicants at a lower competency level.
Special Instructions to Applicants	Please attach required documents: Cover Letter & Resume. List a minimum of 3 professional references on the application.
Search Chair Name	Amber Kirscht
Search Chair Email	stricklandam1@appstate.edu
Applicant Pool Preference	External (Post on the Web)

Departmental Information

Quick Link	https://appstate.peopleadmin.com/postings/50795
Posting Number	201502874P