Customer Account Specialist, Gov't & Military Division - Hauppauge, NY

Seal Dynamics (A HEICO Company) founded in 1976, with its corporate headquarters based in Hauppauge, NY is a world leader in technical sales and the distribution of aerospace components. Our unique marketing and technical sales approach are the most effective way to assist our customers in selecting products that reduce cost of ownership. Our current product portfolio includes structural, mechanical and electro-mechanical products associated with both airframe and engine applications across all ATA Chapters. Through our strategic partnerships with some of the most respected OEMs in the aviation industry, Seal Dynamics stocks and distributes in excess of 100,000 products globally in support of our customer requirements.

In addition to our distribution network, Seal Dynamics is a market leader in the design and development of FAA approved alternative parts. Our OEM licensed PMAs and Test and Computation PMAs offer our customers viable solutions in the reduction of operational costs.

Role - Customer Account Specialist, Gov't & Military Division

Position Overview: Performs a wide variety of duties related to the administration of military customer accounts and government contracts according to established policies and procedures in order to ensure smooth flow of daily transactions.

Responsibilities Includes but is not limited to:

1. Manages assigned accounts by serving as Main Point of Contact - answering customer inquiries, complaints, and processing of customer quotes & orders.
2. Performs Contract review on all customer orders.
3. Manage customer database for assigned customers, including updating billing information and shipping instructions as necessary.
4. Manages set up of new accounts including export compliance screening.
5. Utilizes Syteline ERP system for customer order and RFQ processing (Estimates).
6. Answers incoming phone calls in call loop.

Qualifications:

• Strong attention to detail
• Strong communication and interpersonal skills
• Ability to multitask & prioritize efficiently.
• Ability to work in a fast-paced environment.
• Ability to work under pressure.
• Strong organization skills
• Sense of urgency
• Minimum 2 years of business-to-business (B2B) customer service
• HS Diploma or equivalent, 2 years of college preferred.
• Experience with ERP; Excel knowledge a plus
• Aviation background a plus
• Ability to sit most of the day in an office environment.